Ourvita · 4 hours ago
Customer Service Representative
Largo, FL
Full-time
Onsite
Entry Level
2+ years expOurvita is the largest Europe-based CDMO for food supplements, with a strong global presence. They are seeking a skilled Customer Success Coordinator to oversee customer orders from receipt to delivery, ensuring accuracy, timeliness, and customer satisfaction.
CosmeticsManufacturingMedical Device
Responsibilities
Order entry of incoming purchase orders, deliveries, collaborating with supply chain ensuring on-time fulfillment and quality standards to meet customer’s expectations
Communicate directly with customers and internal teams regarding order status, changes, and issues
Track customer order patterns vs expected demand, forecasts and historical
Maintain up to date shipping guidelines and locations
Participate in customer meetings to discuss order status, forecasts and schedule improvements
Utilize data tools and customer portals for purchase orders, communications and provide reporting which will further develop company and customer objectives
Participate in design and execute customer surveys
Assist in training to support various roles within the sales team
New Product Introduction bridge – support Project Management team thru production points at launch
Represent Customer Success in operational and planning meetings
Understand and adhere to Good Manufacturing Practices
Stop any observed unsafe acts and obey facility safety rules and procedures
Correct or report any observed safety hazards
Support safety policies and programs
Qualification
Required
Two years of experience in customer service, preferably within a manufacturing environment
Capable of interaction at all levels of the organization
Ability to multi-task and adapt to a changing and fast paced environment
Effective communication skills and ability to inspire collaboration and teamwork
Excellent organizational and time management skills
Proficiency in Microsoft Office suite
Problem-solving aptitude and creative thinking ability
Ability to work independently and as part of a team
Flexibility – ability to react and respond positively to changes in priority and workload
Accurate with excellent attention to detail
Experience with CRM systems
Preferred
Associate's degree in business or related field preferred
Equivalent combination of education and/or experience may be considered
Benefits
Medical, Dental, and Vision coverage
Basic Life, Accidental Death and Dismemberment (AD&D), Short Term Disability (STD) and Long-Term Disability (LTD) benefits at no cost to employees
Retirement Plan 401(k) match
Holiday pay and Paid Time Off (PTO)
Opportunities for advancement
Fitness discounts
Tuition Reimbursement
Company
Ourvita
Ourvita innovates and manufactures health supplements, medical equipment, and wellness goods.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase