LanceSoft, Inc. · 2 hours ago
Network Control - Contractor - L2
Melbourne, FL
Full-time, Contract
Onsite
Entry, Mid Level
$35/hr - $38.46/hr
2+ years expLanceSoft, Inc. is seeking an IP Network Control Specialist to provide technical support for a large private communications network. The role involves handling customer support calls, troubleshooting network problems, and working in a 24x7 network control environment.
Information Technology
Responsibilities
Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center
Log calls and perform preliminary investigations into reported network issues
Create trouble tickets and initiate workflow for problem resolution
Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools
Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF
Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration
Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer
This position is part of an onsite 24x7 network control environment. Shift and workday flexibility is required
Qualification
Required
Bachelor's degree in Telecommunications, Engineering, Networking, Information Technology or related field with (2) years of prior related experience or 2 years post-Secondary/ Associate's Degree with a minimum of (6) years of prior related experience
Minimum of (2) Years Telecommunications Network Troubleshooting experience
CCNA Certification or must obtain within 3 months of start date
Preferred
Experience with Layer 1 Troubleshooting
Experience with call center phone systems and working with geographically dispersed teams
Experience in Physical layer and routed technologies experience
Experience with Network Management systems and tools
Experience in remote maintenance and repair of CISCO network equipment
Experience with interacting with customers and meeting service-level timelines
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase