Pyramid Consulting, Inc · 4 months ago
Desktop Support Analyst
Irving, TX
Full-time
Onsite
Mid Level
$25/hr - $30/hr
3+ years expPyramid Consulting, Inc is a leading company in the Telecom Industry, currently seeking a Desktop Support Analyst for a contract position. The role involves providing technical support to end users, resolving service tickets, and ensuring exceptional customer service.
ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency
Responsibilities
Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals
They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA’s
Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention
Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment
Provide exceptional customer service in person, via phone and email as necessary
Resolve help desk issues including troubleshooting hardware and software issues
Qualification
Required
3-5 years of experience troubleshooting desktop computing environments (hardware, Windows operating system, networking)
3-5 years of experience with Google Sheets
Efficient time management skills to prioritize and track multiple tasks
Associates degree in the IT field or equivalent work experience required
Preferred
Experience working in At Your Service
Technical certifications such as Comptia A+, Comptia Net+ desired
Benefits
Health insurance (medical, dental, vision)
401(k) plan
Paid sick leave (depending on work location)
Company
Pyramid Consulting, Inc
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.
5001-10000 employees
H1B Sponsorship
Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (178)
2024 (112)
2023 (95)
2022 (62)
2021 (50)
2020 (117)
Funding
Current Stage
Late StageLeadership Team
Ramesh Maturu
President and Co-Founder
Manish Kaushik
Chief Financial Officer
Recent News
2025-08-18
Company data provided by crunchbase