Integrated Store Systems · 13 hours ago
Technical Support Representative
DeKalb, IL
Full-time
Onsite
New Grad, Entry Level
$23/hr - $25/hrIntegrated Store Systems, Inc. is seeking a Technical Support Representative to manage and implement applications related to Point-of-Sale systems. The role involves resolving customer issues, providing support, and ensuring adherence to company policies while striving to understand customer needs.
Information Technology
Responsibilities
Resolves incidents and requests in a timely manner; documents work and resolution steps within service management tool
Must be able to perform duties with or without reasonable accommodation
Answers incoming support requests in a timely manner, following the proper processes and procedures for documenting and resolving issues
Provides support to users and contacts appropriate internal personnel or external vendors when further expertise is required
Adheres to standards, policies, and pre-established guidelines to perform the functions of the job
Upholds the security and confidentiality of documents and data within area of responsibility
Focuses on the Customer: Seeks to understand underlying customer needs
Plans and Prioritizes: Sets priorities and organizes information
Thinks Critically and Resolves Problems: Responds to emerging problems in an accurate and timely manner
Proven experience in technical support and software troubleshooting
Motivated to take a leadership role in system solutions installation and training
Qualification
Required
Bachelor's (Required)
Must be able to perform duties with or without reasonable accommodation
Proven experience in technical support and software troubleshooting
Ability to stay organized and multi-task efficiently
Ability to work both independently and within a team environment
Establishes goals and works toward achievement
Effective time management; maximizes productivity
Ability to interpret and apply company policies and procedures
Ability to relocate to DeKalb, IL 60115 before starting work (Required)
Preferred
Customer support: 1 year (Preferred)
iOS: 1 year (Preferred)
Windows: 1 year (Preferred)
Benefits
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Retirement plan
Vision insurance
Company
Integrated Store Systems
Provides complete turnkey POS System services .
Founded in 1986
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase