Information Technology Help Desk jobs in United States
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Nexien Inc. · 5 hours ago

Information Technology Help Desk

positionIrvine, CA
timeContract
remoteOnsite
seniorityMid Level
date3+ years exp

Nexien Inc. is seeking a Mid-Level IT Helpdesk Specialist who provides advanced technical support for complex hardware and software issues. The role involves maintaining system stability, managing local network infrastructure, and mentoring junior staff.

Information TechnologyRecruitingStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Advanced Troubleshooting: Resolve escalated tickets involving OS-level failures (Windows/macOS), complex software conflicts, and hardware malfunctions
Infrastructure Support: Manage and configure Active Directory (Azure/On-Prem), Microsoft 365, and Google Workspace environments
Network Maintenance: Troubleshoot LAN/WAN connectivity, VPN issues, and basic firewall/switch configurations
Asset & Security Management: Manage MDM (Mobile Device Management) platforms like Intune. Ensure all endpoints meet security compliance standards
Mentorship: Act as an escalation point for Tier 1 technicians, providing "over-the-shoulder" training and documenting Knowledge Base (KB) articles for the team
Project Work: Lead or assist in office migrations, hardware refreshes, and the implementation of new SaaS tools

Qualification

Advanced Windows 10/11Microsoft 365 Admin CenterCompTIA Network+CompTIA Security+Azure ADTCP/IPDNSDHCPVLANsVoIPEnglishMentorship

Required

3–5 years in a technical support or helpdesk environment
Advanced Windows 10/11, macOS, and basic Windows Server (2022)
Understanding of TCP/IP, DNS, DHCP, VLANs, and VoIP
Microsoft 365 Admin Center, Azure AD, Slack, Zoom
CompTIA Network+, Security+, or Microsoft Associate (AZ-104/MS-102)
English

Company

Nexien Inc.

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We are committed to providing the best expertise & service to ensure cost-effective and successful results.
dateFounded in 2015
location
Ridgefield Park, New Jersey, USA
people-size201-500 employees
web-link
https://nexien.com/

H1B Sponsorship

Nexien Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (6)
2022 (2)
2021 (6)
2020 (9)

Funding

Current Stage
Growth Stage
Total Funding
$0.73M
Key Investors
Catalystrix Ventures
2023-04-18Seed· $0.73M
Company data provided by crunchbase