GHX · 3 hours ago
Application Support Engineer III
United States
Full-time
Remote
Mid Level
$71K/yr - $95K/yr
3+ years expGHX is a healthcare business and data automation company focused on improving patient care and maximizing savings in the healthcare community. The Application Support Engineer III will work collaboratively with various teams to ensure applications are supported 24/7, drive automation, and provide timely solutions to customer issues.
Hospital & Health Care
Responsibilities
Implement task automation and business workflow monitoring through scripting or other monitoring technologies
Work Customer issues in assigned Salesforce queue by troubleshooting application issues and closing the loop with all parties involved
Contribute to the definition and management of application layer technology standards and processes, including but not limited to software version, configuration management, load balancing, database connectivity, and release management
Monitoring tool administration and configuration
Support new customer implementations and the transitions from lower environments to production support
Respond to technical application questions and customer issues in a timely manner
Participates in maintenance, performance testing, troubleshooting, and incident resolution for all customer-facing GHX Applications
Administer assigned ticket queues and follow up with appropriate parties. Regularly, clearly, and effectively communicate pertinent information to team members, management, and customers in accordance with Support service level standards
Provide feedback to product and development teams to improve the usability and functionality of GHX applications
Ability to contribute different thoughts, ideas, and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts
Other duties as assigned
Qualification
Required
3+ years of Application Support or related experience
Must be able to work from own initiative, learn quickly, and function effectively with team members in a high-pressure and dynamic environment
Must demonstrate effective listening, verbal, and written communication skills
J2EE or .Net application production/customer support experience
Customer-focused attitude
Experience with task automation
Experience with environment monitoring tools (New Relic, PRTG, AWS)
Ability to seek alternative sources of information
Ability to understand and work with complex enterprise application environments
Strong attention to detail and ability to follow established procedures
Windows and Unix OS proficiency (required)
Perl, Python, Bash or other scripting familiarity
Amazon Web Services experience
Linux Server Administration
Windows Server Administration
Apache Tomcat Administration
IIS Application Server Administration
Apache Administration
Understanding of OSI Model
JVM monitoring tools (jvmstat, etc)
Network monitoring (snoop, NetMon)
Business Objects Administration
EDI (ANSI/X12) and XML knowledge
RDBMS (SQL, Oracle) (preferred)
AS2
4-year degree in computer science or related field or equivalent experience
High School Degree or equivalent
Preferred
Familiarity with ITIL or MOF Change Management concepts (desired)
Familiarity with Oracle/SQL Server and RDBMS concepts (desired)
Bachelor's degree (Preferred)
Technical certifications are always welcome (MCSE, AWS, CCNA etc.)
Benefits
Health, vision, and dental insurance
Accident and life insurance
401k matching
Paid-time off
Education reimbursement
Company
GHX
GHX is a software-as-a-service company that’s reducing the cost of doing business in healthcare by automating supply chain processes and improving visibility into the products used in patient care.
1001-5000 employees
H1B Sponsorship
GHX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (9)
2023 (9)
2022 (3)
2021 (13)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tina Vatanka Murphy
President & CEO
CJ Singh
Chief Technology Officer
Recent News
The Hans India
2024-02-11
2024-02-11
Company data provided by crunchbase