Duolingo · 2 hours ago
Senior Scaling Operations Program Manager
Pittsburgh, PA
Full-time
Onsite
Senior Level
$140K/yr - $190K/yr
6+ years expDuolingo is on a mission to develop the best education in the world and make it universally available. As a Senior Scaling Operations Program Manager, you will lead cross-functional programs, design workflows, and partner with various teams to enhance operational efficiency and scalability.
E-LearningEducationLanguage LearningMobile Apps
Responsibilities
Lead high-leverage, cross-functional programs from definition through launch and scale, creating clarity in ambiguous problem spaces and driving decisions across stakeholders in Engineering, Learning & Curriculum, and Product
Design and implement durable, tech-forward workflows and standards that reduce manual effort and enable reliable, repeatable execution at scale
Orchestrate execution across multiple teams, sequencing dependencies, managing risk, and establishing SLAs, KPIs, and operating cadences that keep programs on track
Build decision frameworks and business cases that balance impact, scale, cost, complexity, and confidence; model tradeoffs and recommend paths forward
Shrink “time to launch” and “time to scale” by introducing process improvements, documentation, and tooling that pave the road behind each release
Partner closely with engineering to mature systems for stability, observability, and resilience; define specs and roadmaps where needed to support scale
Align functions early and often to surface risks, close context gaps, and reduce surprises; serve as the connective tissue enabling fast, confident delivery
Measure outcomes rigorously and iterate: set success metrics, run post-launch assessments, and turn bespoke wins into adaptable workstreams
Qualification
Required
6+ years of program or operations management experience leading complex, cross-functional initiatives end-to-end in product, platform, content, or operations domains
A track record of designing and scaling systems or workflows that improved speed, quality, and efficiency across multiple teams or markets at the scale of millions of users
Demonstrated ability to create clarity from ambiguity, drive alignment without authority, and make sound, ROI-focused decisions
Strong operational rigor: you set clear goals, define SLAs/KPIs, manage risk and dependencies, and communicate crisply with executives and partners
Technical fluency partnering with engineering to shape specs, roadmaps, and tooling for scale; comfortable with data to inform prioritization and tradeoffs
Excellent written and verbal communication skills and experience working with stakeholders across Engineering, Learning & Curriculum, Product, and Finance
The ability to work from or relocate to Pittsburgh, PA or New York City, NY
Preferred
Experience rapidly scaling operations or content across many languages, markets, or products, with measurable improvements in time-to-launch, time-to-scale or quality
Proven wins turning 0-to-1 programs into durable systems, including establishing evaluation loops, automation, or expert workflows
Experience building decision frameworks that enabled shifts to new operating models or technologies (e.g., AI-assisted scaling) with clear cost/quality outcomes
Background working at the intersection of engineering, content, and product, maturing systems for reliability and observability at scale
Company
Duolingo
Duolingo is a language-learning education platform that offers 98 total courses across nearly 40 distinct languages.
501-1000 employees
H1B Sponsorship
Duolingo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (46)
2023 (36)
2022 (19)
2021 (14)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$183.3MKey Investors
General AtlanticCapitalGDrive Capital
2021-07-28IPO
2020-11-18Series H· $35M
2020-04-14Series G· $10M
Leadership Team
Luis von Ahn
CEO, co-Founder & Board Member
Severin Hacker
CTO & Cofounder
Recent News
PocketGamer.biz
2026-01-23
2026-01-22
The Motley Fool
2026-01-22
Company data provided by crunchbase