Clarion Home Services Group · 13 hours ago
Customer Experience Representative (Tuesday - Saturday Shift)
United States
Full-time
Remote
Entry Level
$17/hr - $22/hr
1+ years expClarion Home Services Group is a fast-growing family of HVAC, electrical, and plumbing brands focused on exceptional customer experiences. They are seeking a Customer Experience Representative to provide warm and welcoming service, schedule appointments, and resolve customer issues with care.
Business DevelopmentHome ServicesResidential
Responsibilities
Provide a warm, welcoming experience for every customer by scheduling service appointments and resolving issues with care
Build relationships through professional and friendly communication via phone, email, and text
Recommend service memberships that help customers save money and protect their home systems
Make outbound calls to help customers stay on track with maintenance and service needs
Maintain accurate customer records and follow up to ensure every detail is handled
Collaborate with your team via digital platforms and participate in virtual training to grow your skills
Qualification
Required
A minimum of one year of direct, recent experience in a high-volume hospitality, hotel, or restaurant customer-facing role
A passion for helping people—especially when they're stressed or need quick support
Exceptional communication skills: consistently warm, patient, and solutions-focused
The ability to remain organized and detail-oriented while working independently
Comfort working in a fast-paced, high-volume service environment
Strong computer proficiency, including experience with Outlook, Word, Excel, and cloud-based phone systems
A 'team-first' attitude, even in a virtual setting
Home-services experience is a plus, but proven hospitality experience is weighted heavily
High School Diploma or GED required
Preferred
Bilingual (Spanish) preferred
Benefits
Medical, Dental, and Vision
Company-paid Life Insurance
Short & Long-Term Disability
EAP
401(k): With company match
Paid Time Off + 9 Paid Holidays
Company
Clarion Home Services Group
Clarion helps create value through the sharing of best practices and operating playbooks.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mark McElhinny
Chief Executive Officer
Cameron Bessmer
Chief Operating Officer
Company data provided by crunchbase