Trinity Life Sciences · 7 hours ago
Desktop Support Specialist
New York, NY
Full-time
Onsite
Mid Level
3+ years expTrinity Life Sciences is committed to bringing passion and customer focus to the business, and they are seeking a full‑time Desktop Support Specialist to join their IT team. The role involves providing end-user support, troubleshooting technical issues, and ensuring optimal performance of computer hardware and software.
BiotechnologyHealth CarePharmaceutical
Responsibilities
Provide friendly, customer‑focused level 2 support with clear communication and thorough follow‑through to confirmed resolution of all support requests
Identify, analyze, and diagnose technical issues while providing customers with timely updates and accurate estimated resolution times
Escalate unresolved support requests to the appropriate technicians in accordance with established procedures and SLAs
Maintain accurate tracking of hardware and software assets using asset‑management tools and adhering to lifecycle and inventory best practices
Monitor Service Desk ticket queues to ensure timely response, proper categorization, and assignment across the IT team
Develop and complete small IT projects; create, update, and maintain process and procedure documentation as needed
Support Microsoft Teams conference rooms, ensuring reliable meeting room functionality and assisting users with audio, video, and room system issues
Apply and support Windows security baselines, BitLocker, and device compliance policies to maintain secure and compliant endpoint configurations
Adhere to SOC 2 compliance requirements, including secure handling of systems, data, and change‑control practices
Collaborate with Desktop Support Specialists, Systems Administrators, and other IT teams to resolve complex or escalated issues
Proactively identify recurring support issues and recommend process, documentation, or system improvements
Qualification
Required
Bachelor's degree in Computer Science required
3-5 years of hands-on experience in helpdesk, desktop support or call center support within a professional environment
Provide friendly, customer‑focused level 2 support with clear communication and thorough follow‑through to confirmed resolution of all support requests
Identify, analyze, and diagnose technical issues while providing customers with timely updates and accurate estimated resolution times
Escalate unresolved support requests to the appropriate technicians in accordance with established procedures and SLAs
Maintain accurate tracking of hardware and software assets using asset‑management tools and adhering to lifecycle and inventory best practices
Monitor Service Desk ticket queues to ensure timely response, proper categorization, and assignment across the IT team
Develop and complete small IT projects; create, update, and maintain process and procedure documentation as needed
Support Microsoft Teams conference rooms, ensuring reliable meeting room functionality and assisting users with audio, video, and room system issues
Apply and support Windows security baselines, BitLocker, and device compliance policies to maintain secure and compliant endpoint configurations
Adhere to SOC 2 compliance requirements, including secure handling of systems, data, and change‑control practices
Collaborate with Desktop Support Specialists, Systems Administrators, and other IT teams to resolve complex or escalated issues
Proactively identify recurring support issues and recommend process, documentation, or system improvements
Strong verbal and written communication skills
Excellent customer service mindset
Ability to work collaboratively and manage multiple priorities
Preferred
Desktop and laptop hardware; workstation accessories
Strong remote troubleshooting skills
Windows 11
Antivirus management
O365 administration and troubleshooting
ITSM/ITIL-based ticketing systems
iOS & Android device support
Basic network knowledge
Printer troubleshooting
Active Directory fundamentals and basic administration
Remote support tools (e.g., Bomgar, TeamViewer)
Benefits
Annual discretionary performance bonus
Company
Trinity Life Sciences
With almost 30 years of expertise, a best-in-the-business team and unrivaled access to data and analytics, Trinity Life Sciences is a modern partner to companies in the life sciences industry.
1001-5000 employees
H1B Sponsorship
Trinity Life Sciences has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Havas Health NetworkBain & CompanyParthenon Capital Partners
2023-01-10Corporate Round
2022-08-08Corporate Round
2018-03-16Series Unknown
Leadership Team
Scott Evangelista
Chief Executive Officer
Rajeev Rangachari
Chief Technology Officer
Recent News
2025-11-19
Business Wire
2025-11-03
Company data provided by crunchbase