Russell Tobin · 18 hours ago
System Analyst
Montvale, NJ
Contract
Onsite
Senior Level
$70/hr - $77/hr
6+ years expRussell Tobin is seeking a System Analyst to lead the Application Support and Operations team. The role involves ensuring timely ticket triage, troubleshooting, and resolution while collaborating with various teams and vendors to maintain application performance and stability.
ConsultingHuman ResourcesLegalStaffing Agency
Hiring Manager
Parth Dua
Responsibilities
Lead day-to-day operations of the Application Support and Operations team, ensuring timely and accurate ticket triage, troubleshooting, and resolution
Collaborate with a team of other Support Analysts (both onshore and offshore)
Act as the escalation point for complex incidents, performing hands-on troubleshooting and root cause analysis as needed
Collaborate closely with Microsoft, other vendors, and internal engineering teams on Azure performance, environment stability, and release management
Review and analyze logs, daily performance reports, and service metrics to ensure consistent application uptime and SLA adherence
Maintain strong communication and coordination across business, technical, and vendor teams
Implement best practices for incident, problem, and change management (ITIL)
Drive continuous improvement across the support function — process automation, proactive monitoring, documentation, and knowledge sharing
Report KPIs, trends, and operational insights to leadership
Qualification
Required
At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity
Strong understanding of Microsoft Azure architecture, monitoring, and operational tools
Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments
Hands-on ability to review logs, write SQL queries, and interpret system performance data
Prior experience managing offshore support teams and coordinating global operations
Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders
Knowledge of ServiceNow, Application Insights, and ITIL-based processes
Preferred
Bachelor's degree in Computer Science, Information Systems, or related discipline is preferred
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
H1B Sponsorship
Russell Tobin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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