Netflix · 8 hours ago
Solutions Support Engineer (L5) - Delivery
United States
Full-time
Remote
Senior Level
5+ years expNetflix is a company dedicated to entertaining the world through innovative storytelling and technology. They are seeking a Solutions Support Engineer to empower their engineering workforce by providing exceptional support, troubleshooting issues, and improving the engineering support experience through automation and tooling.
Digital EntertainmentMedia and EntertainmentTVVideo Streaming
Responsibilities
Support the Delivery Engineering team, which owns the systems used by Netflix engineers to test and deploy thousands of changes per day
Monitor and handle our customers’ requests, troubleshooting, solving issues, automating support needs, developing runbooks, improving and maintaining support tools, understanding our product offerings, and continuously looking for ways to improve the engineering support experience and platform engineering tooling
Provide insights, feedback and champion customer sentiment about the tools we support to our partners across Productivity Engineering
Partner with PM and Engineering to track and maintain visibility into ongoing issues and communicate customer needs to ensure improving in these areas is prioritized
Drive collaboration efforts to reduce product friction and increase usability so that Productivity Engineering can build, deploy and deliver highly functional solutions for the Developer Community
Qualification
Required
At least 5 years of experience in support or engineering roles, with a strong focus on delivery, observability, and cloud technologies
Extensive experience with leading CI/CD tools such as Jenkins, GitLab CI, CircleCI, Azure DevOps, or GitHub Actions, demonstrating a deep understanding and ability to implement and optimize complex CI/CD pipelines
Strong understanding of how to design, implement, manage, and support deployment pipelines
Experience with containers and AMI creation, utilizing tools like Kubernetes, OpenShift, and Helm for deployment automation
Proven track record of diagnosing and resolving complex issues in distributed systems
Experienced in utilizing observability platforms for metrics, logs, and tracing to pinpoint root causes in microservice architectures
Familiarity with programming languages and frameworks commonly used in this domain, such as Java, Javascript or python
Strong understanding and practical knowledge of version control tools, particularly GitHub, including branching, merging, pull requests, review processes, and resolving conflicts
Demonstrated ability to provide superior engineering support across a complex organization, effectively resolving challenging issues and enhancing the customer experience
Strong problem-solving skills and the ability to troubleshoot complex issues in a dynamic environment
Experience in developing tools and scripts to automate processes and improve efficiency, with a strong focus on continuous improvement
Excellent written and verbal communication skills, with an appreciation for the importance of comprehensive documentation
Strong collaboration skills and experience working with cross-functional teams
Passion for creating technical documentation and tutorials, with a deep understanding of what makes an effective knowledge base
Ability to adapt to new tools and technologies quickly, and a willingness to continuously learn and grow in the field of observability and monitoring
Preferred
Experience working on schema changes in a federated GraphQL gateway
Experience in effectively collaborating and communicating with teams across different time zones, ensuring seamless support and coordination
Benefits
Health Plans
Mental Health support
401(k) Retirement Plan with employer match
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs
Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
Full-time salaried employees are immediately entitled to flexible time off
Company
Netflix
Netflix is an online streaming platform that enables users to watch TV shows and movies.
10001+ employees
H1B Sponsorship
Netflix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (310)
2024 (309)
2023 (191)
2022 (261)
2021 (268)
2020 (225)
Funding
Current Stage
Public CompanyTotal Funding
$72.11BKey Investors
Wells FargoTCVGroupe Arnault
2025-12-05Post Ipo Debt· $67.2B
2024-08-01Post Ipo Debt· $1.8B
2018-05-05Post Ipo Debt· $2.67M
Leadership Team
Gregory Peters
Co-CEO
Ted Sarandos
Co-CEO
Recent News
The Business Journal
2026-01-25
The Motley Fool
2026-01-25
2026-01-25
Company data provided by crunchbase