Integrity · 1 day ago
HRBP- Contact Center
Dallas, TX
Full-time
Onsite
Mid, Senior Level
4+ years expIntegrity is one of the nation’s leading independent distributors of life, health and wealth insurance products, seeking an HR Business Partner to support their Contact Centers. The role involves providing strategic guidance on people and organization development, collaborating with leadership on talent management initiatives, and facilitating change management efforts.
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Responsibilities
Serve as the primary point of contact for Contact Center leadership and employees on Workforce Planning, Talent Development, Employee Relations, Performance Management, as well as providing situational guidance
Collaborate and partner with Integrity’s People & Culture COEs to provide valuable responses and solutions to our employees related to payroll, benefits, and company policies
Support business unit leadership with talent management initiatives, including annual performance management process, employee engagement, succession planning, development planning and/or tools to support continuous development of our people
Consult with business unit management on promotions, transfers, and new hires in collaboration with People & Culture team and FP&A Leadership
Lead and support change management efforts, ensuring smooth transitions during organizational transformations, HR process improvements, and workforce restructures
Mediate and resolve employee relations issues; conduct thorough and objective investigations in partnership with leaders and legal team resources
Utilize people analytics and metrics to develop solutions and address gaps and capitalize on opportunities
Consult with business unit leadership on organizational design, restructuring as well as workforce and succession planning
Provide HR expertise in establishing HR procedures and best practices to guide our business units to achieve business excellence
Facilitate team building and professional development workshops as needed based on leadership needs
Qualification
Required
4+ years of HR Business Partner experience, with strong expertise in Employee Relations and high-volume environments (Contact Center/Call Center experience preferred)
Change Management: Experience leading and managing business integrations, ensuring smooth transitions for employees and alignment of HR practices
Ability to design and execute programs that meet the needs of the organization
Ability to coach, mentor and advise where appropriate to help managers and employees grow and develop in alignment with business and personal goals
Proven ability to influence various levels of leadership without direct authority in both an in person and virtual environment
Strong judgement and analytical skills necessary to investigate complaints, advise on performance management, identify problems, and recommend solutions
Excellent internal consulting skills and ability to build partnerships at all levels within the organization
Significant experience of managing change within the employee relations arena
Demonstrated expertise and comprehension of ADA and FMLA regulations
Bachelor's degree (BA/BS) from 4-year college or university in human resources, business or related field
Benefits
Competitive compensation package
Benefits that make work more fun and give you and your family peace of mind
Company
Integrity
Integrity is a leader in providing holistic life, health and wealth planning and solutions designed to help Americans prepare for the good days ahead.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.15BKey Investors
Silver Lake
2021-12-09Private Equity· $1.2B
2019-09-16Debt Financing· $945M
2019-08-28Private Equity
Leadership Team
Linda Zukauckas
Chief Financial Officer
Said Taiym
Chief Operating Officer
Recent News
Company data provided by crunchbase