Erickson Senior Living · 1 day ago
Customer Service & Communications Manager
Glen Mills, PA
Full-time
Onsite
Mid Level
3+ years expErickson Senior Living is one of the country’s largest and most respected providers of senior living and health care, seeking a Customer Service Manager to oversee their communications and general services team. In this role, you will deliver timely solutions, build relationships with staff and residents, and ensure the team provides exceptional, personalized service and communication.
Hospital & Health Care
Responsibilities
Partner with the Director in developing, tracking, and analyzing quality control measures and data to ensure that each department supervised, delivers quality service in an efficient manner
Collaborate with the Director in ensuring that all departments under their leadership meet financial and general reporting goals and deadlines
Study budget control patterns in order to establish improved financial conditions
Lead the entire Division’s review and resolution of resident complaints and ensure timely and appropriate responses to resident suggestions
Provide timely performance appraisals and administer disciplinary steps related to problems with staff, up to and including termination
Coordinate training, succession planning, and career development initiatives for all members of the departments supervised
On-call for any problems that may arise
Qualification
Required
Minimum of 3 years' experience in customer service management or related field
Office experience required, experience with Microsoft Office, Word, Excel, Access strongly preferred
Experience in facilities management is preferred
Previous experience with providing service to the general public, specifically seniors preferred
Benefits
Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
401k for all team members 18 and over with a company 3% match
Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
Company
Erickson Senior Living
Erickson Senior Living is the leading developer and manager of continuing care communities and home to 28,000 seniors across the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Christian Sweetser
Chief Financial Officer
Gregg Colon
Chief Operating Officer
Recent News
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