Uniform Advantage (UA Brands) · 14 hours ago
Tech Support - Help Desk III
Lithia Springs, GA
Full-time
Onsite
Senior LevelUniform Advantage (UA Brands) is a company dedicated to transforming the apparel of healthcare and culinary professionals. They are seeking a Tech Support - Help Desk III to provide desk-side and remote support for various applications, serve as a subject matter expert for warehouse management systems, and participate in IT infrastructure troubleshooting and maintenance.
E-CommerceFashion
Responsibilities
Work with IT Infrastructure, Dev, and DB teams to troubleshoot issues with WMS and ERP systems. Participate in scheduled downtime and after-hours maintenance of the server and network infrastructure
Serve as Tier1 & 2 support for light Infrastructure issues and systems, and in-depth participation with large-scale company initiatives and network maintenance
Install/maintain physical infrastructure such as data cabling, networks, and switches
Manage Users, Email, and Security access to resources
Coordinate with vendors to schedule and carry out 3rd party work
Remotely support corporate, retail, and distribution center facilities
Install/Maintain endpoint hardware, software, and peripherals, including hardware used in a warehouse environment
Handle multiple issues simultaneously and independently. Ability to accurately prioritize tasks based on urgency and impact on operations
Ability to diagnose, track, and resolve technical issues quickly and efficiently. This is essential in a fast-paced environment where downtime can impact operations
After-hours/on-call emergency support and problem resolution/management
Daily participation in project-based work/long-term strategic implementations
Scheduled maintenance of existing hardware, software, printers, wiring, and server environments
Perform Basic, Ad hoc SQL queries and script execution (C++, PowerShell, VB, etc.)
Image and deploy new PCs & Laptops, printers, mobile RF devices (Android)
Mentor and train lower-level technicians
Qualification
Required
Extremely organized with the ability to create and maintain documentation, asset lists, checklists, and other process-based guides
Ability to work independently and make quick decisions on the fly with high accuracy
A solid understanding of IT systems, hardware, software, and network troubleshooting in a warehouse environment is crucial to succeeding in this role. This includes familiarity with Windows/MAC OS, handheld RF scanning devices, and thin clients
Strong verbal and written communication skills are necessary for explaining technical issues and solutions to both other IT personnel and non-technical employees and managers
Familiarity with help desk software such as WorkFront, Jira, and ServiceDesk+ for tracking and managing support requests
Knowledge of MS applications (Office365, SharePoint, etc.)
Knowledge of Windows domain/Active Directory
Knowledge of network hardware (switches, routers, etc.)
Knowledge of DNS, DHCP, etc
Knowledge of Scripting and Development Languages (C++, PowerShell, VB, SQL)
Knowledge of IP Networks/subnetting/VLANs
Knowledge of system deployment utilities (imaging)
Knowledge of low-voltage cabling
General support knowledge of warehouse/supply chain environments
Benefits
Medical and Pharmacy Coverage
Dental and Vision Coverage
Life/AD&D Insurance
Employee Assistance Program – self-care and support for life’s everyday challenges
Extensive 401(k) plan with company matching - Save for your future
Short & Long Term Disability – Company Paid
Accident, Hospital Care, and Critical Illness Insurance – Protect your Income
Auto Insurance
Legal Insurance and ID Theft Protection
Nationwide Pet Insurance
Holiday Pay
Paid Time Off – Life Balance
Volunteer Time Off – Make an Impact
Employee Discount Program
Referral Program - Get paid to work with Friends
Regular Social Activities and Events – Mandatory Fun
Company
Uniform Advantage (UA Brands)
UA\Uniform Advantage Brands sees incredible opportunities to impact society through our business.
Founded in 1985
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Susan Masimore
President & CEO
Company data provided by crunchbase