Urgently · 2 hours ago
Customer Service Agent
United States
Full-time
Remote
Entry, Mid Level
$17/hr - $17/hr
2+ years expUrgently is a leading mobility assistance company seeking a Customer Service Agent to efficiently resolve inquiries from partners and customers. The role involves cross-training on essential platforms, managing calls and chats, and ensuring a seamless resolution process while fostering trust and collaboration with stakeholders.
AutomotiveEnterprise SoftwareMobile AppsSoftware
Responsibilities
Achieve cross-training in Urgently’s essential platforms: CSS, Hero, LYFT, and InContact
Perform inbound and outbound calls/chats to resolve inquiries from partners and executives
Cross-training for case creation
Effectively perform Job Management (JM) tasks by identifying the root cause of the issue
Understand workflows and ensure proper escalation paths are followed
Demonstrate the ability to make independent, executive decisions when handling cases
Elevate partnerships and customer interactions to create a consistent and streamlined workflow across cases
Ensure timely and accurate execution of all tasks within assigned workload
Continue to build a strong foundation with partners, fostering ongoing trust and collaboration
Demonstrate accountability in all deliverables
Qualification
Required
Must be available for any shift including morning, afternoon, evening, weekend and holidays
Minimum of 2 years of experience in conflict resolution
Minimum of 1 year of experience in cross-functional team collaboration
Proficiency in handling inbound and outbound calls/chats with a focus on resolution and stakeholder satisfaction
Chat experience with the ability to manage multiple conversations simultaneously
Typing Speed: Minimum of 50 WPM
Experience communicating with higher leadership, including partners, executives, and senior management
Proven ability to critically think through challenging or vague situations to reach effective resolutions
Demonstrated experience documenting cases clearly and effectively for diverse audiences
Ability to multitask and prioritize tasks under tight deadlines in a fast-paced environment
The go-to person for resolving complex partner and executive inquiries, leveraging your expertise to deliver timely and high-quality solutions
A strong communicator with above-average skills in both written and oral formats, capable of engaging with stakeholders at all levels, including senior leadership
Comfortable working in a high-pressure, fast-paced environment where priorities shift rapidly
Proficient in proactively managing VIP cases and fostering strong relationships with partners and executives
Equipped with grace under fire, excelling under pressure while maintaining a stakeholder-first approach
Benefits
Short term disability
Long term disability
Life insurance
Three different medical plans to choose from
Two dental plans
A vision plan
12 holidays off
10-20 days of paid time off annually based on your years of service
100% match on the first 3% you contribute to our 401(k) and then 50% of the next 2% you contribute
Company
Urgently
Urgently features a roadside assistance industry to the benefit of global brands and roadside assistance professionals.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$219.37MKey Investors
MidCap FinancialAmerican Tire DistributorsSelect Venture Partners
2025-02-26Post Ipo Debt· $20M
2023-10-19Post Ipo Equity· $84.66M
2023-10-19IPO
Leadership Team
L
Leticia Bergin
VP PMO
Gabe Huerta
Chief Product and Technology Officer
Recent News
2026-01-03
2026-01-03
2025-12-31
Company data provided by crunchbase