Cabinets To Go · 1 day ago
Customer Care 2
Lawrenceburg, TN
Full-time
Onsite
Entry, Mid Level
$15/hr - $15/hr
2+ years expCabinets To Go LLC is dedicated to serving the needs of customers, stores, and contractors. The Customer Care 2 associate is primarily responsible for providing installation service support and handling escalated matters while documenting cases and fulfilling parts orders.
E-CommerceFood and BeverageReal EstateRetail
Responsibilities
Field Inbound calls as needed responding to customer verbally using proper tone, established greetings, as the “Face of the Company”
Guide customers to the appropriate contact for sales or installation needs not handled directly by Customer Care
Adhere to call handling protocols
Create tickets noting customer / store concerns to begin the resolution process
Follow up on Pending Tickets/ Shipped Tickets resolving matters to final resolution status
Answer product and service-related questions by phone, chat, email, or other communication channels working closely with the Install Right program team
Communicate with stores, customers, contractors, and Install Right team members, as necessary
Produce “Parts Pricing” for matters where parts are necessary to resolve escalations
Organize IR related emails creating action plans using available resources to problem solve
Enter all SFV/IR issues on the SFV Tracker and follow up weekly with IR and customer until resolved
Create WO’s in CMC and PO’s in NetSuite – emailing SFV the proper template
Make business decisions approving reasonable costs to resolve complex Cabinet and Flooring issues, while escalating for approval any amounts exceeding assigned LOA (Levels of Authority)
Complete the daily Bill/Fulfill report as assigned
Search claims/cases for proper assignment
Handling all Gracious Home Cabinetry, Thomas Baker Outdoor Furniture & Premiere Cabinetry claims and issues
Perform routine Customer Service-related duties during slow periods to include: Fielding Inbound calls, placing Outbound calls, Entering Tickets, and any other duties as assigned by management
Act as “lead on duty” when needed if management is unavailable
Supports and upholds warranty on cabinets, flooring, and installation services with a clear understanding of all aspects of coverage and options with the ability to convey specifics to customers and other team members
Qualification
Required
Minimum of 2 years' experience working in Customer Service Role
Must be highly skilled in dealing with multiple issues at one time setting priorities
Must be highly skilled in use of Excel Spreadsheets, Ticketing systems, and other systems used in a Customer Care environment
Must have excellent work habits, including a willingness to work the hours necessary to get the job done, especially when important deadlines cause greater than normal departmental pressures
Must demonstrate high level of attention to detail, follow up, and accuracy in a high-volume environment
Must demonstrate effective verbal, written, and listening skills
Ability to manage multiple projects
Complete projects timely and accurately
Demonstrate problem solving skills
Company
Cabinets To Go
Cabinets To Go is a retail company providing kitchen and bathroom cabinets.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Sullivan
Chairman
Recent News
2025-10-22
2025-09-04
2025-06-19
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