Cornerstone Pros - Air Conditioning, Plumbing & Electrical · 1 day ago
Dispatcher/ Customer Service Representative
Land O' Lakes, FL
Full-time
Hybrid
Entry Level
1+ years expCornerstone Pros is a company that has supported the Tampa Bay community for over 20 years by delivering top-tier service. They are seeking an experienced Dispatcher or CSR who enjoys helping customers and brings positive energy to interactions, combining office work with the flexibility of working from home.
Heating Ventilation and Air Conditioning (HVAC)Home ServicesMechanical Engineering
Responsibilities
Book service, maintenance, and installation appointments directly with customers during regular business hours
Answer customer inquiries promptly and accurately when they call the office
Make proactive outbound calls to schedule appointments for all trades during low inbound call volumes or to fill specific trade appointments
Maintain a call commitment of 10 calls per hour, including a mix of inbound and outbound calls
Ensure all interactions provide clients with accurate information and a positive experience with Cornerstone Pros
Participate in office training provided by a current Cornerstone Pros employee to effectively perform all duties
Handle after-hours dispatching by:
Communicating directly with technicians for questions or bookings
Collaborating with a 3rd party answering service to ensure proper appointment bookings and accurate information delivery to clients
Contacting clients directly for questions, online booking requests, scheduling sold estimates, addressing customer complaints, and more
Qualification
Required
At least one (1) year of dispatch experience and/or as a CSR in call center environments
Ability to complete standard in-office training for 3 to 4 weeks from 8am - 5pm daily (subject to change based on experience)
Must be located in the Tampa area with the ability to come into the office as needed
Preferred
Experience with CRM systems (Salesforce, ServiceTitan)
Company
Cornerstone Pros - Air Conditioning, Plumbing & Electrical
Your partner for trusted home services in Central Florida.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase