USG · 17 hours ago
Director, Commercial Analytics
Chicago, IL
Full-time
Hybrid
Director/Executive
$153K/yr - $204K/yr
8+ years expUSG is a leader in producing innovative products for construction markets. The Director of Commercial Analytics is responsible for leading the analytics team to deliver insights that drive decision-making and enhance customer experience across marketing, sales, and service processes.
Advanced MaterialsBuilding MaterialManufacturingProduct Design
Responsibilities
Assemble own team, develop skillset of existing colleagues to new requirements and build company network (“Center of Excellence - Commercial Analytics”)
Lead a team that will collectively manage and drive standardization of insights management in the space of commercial analytics: digital frontend, tools, CRM system, pricing administration and customer service center, pre-sales efforts to mention a few
Constantly work in cross-functional and cross-geography setting with different stakeholders
Identify and thoroughly understand the needs of the USG user community for analytics, including executives, managers, and analysts, then prioritize those needs into a delivery model based on business relevance and readiness for implementation
Define requirements for the reporting process landscape (e.g. CRM platform) and data architecture to enable swift and scalable development of metrics for delivery to stakeholders
Manage ongoing functional analytics and reporting stewardship to sustain information, ensure timely updates, and make the right information available to management according to committed schedules
Lead and maintain a roadmap of improvements in reporting and analytics. Be a stakeholder for process design work in digital platforms feeding the backlog for analytics
Deliver prototypes as an embedded process in dashboard and reporting development
Manage go-live of new analytics services, their respective rollout and coordinate the change management efforts
Support business optimization by driving KPI and metric improvements, as well as platform standardization and speed. Key deliverables include the overhaul of CRM reporting, enhanced service process reporting for our service center, and high-quality reporting for our digital platforms and tools
Develop and implement a strategy that drives management analytics, reporting and decision making to aligned standards and state of the art technology enabling “One Source of Truth” that emphasizes speed, accuracy and consistency
Establish data models to improve the integration, availability and accuracy of information, business processes, and user confidence of data
Support development of a future state vision for analytics and data management and prioritize gaps between current and future state
Enable a self-service culture from a user perspective that transforms the organization from data collection and report creation to analysis that is actionable and drives decision making
Eliminate and decommission existing reports, dashboards to eliminate redundancy and drive cost reduction
Oversee data integrity and data management within Salesforce, working to ensure accurate and reliable data for reporting and analytics
Qualification
Required
University degree in the field of Business or equivalent
8+ years of experience in Strategic Marketing, Marketing Science, Business Intelligence, or related fields
Prior work experience in customer insights or market research position
Leadership experience in strategic KPI development and roll-out with an enterprise and multi-entity focus
Advanced experience with marketing, service, and sales support in a B2B brand environment
Relevant experience in leading a team and developing skillsets is a plus
Advanced knowledge of customer-related data analytics, data modelling, state-of-the-art statistics, and front-end reporting tools/dashboards
Strategic business problem solving skills and documented ability to translate into meaningful KPIs
Advanced experience with customer-related data sources (external and internal) and disciplines (ORACLE, Salesforce.com, Tableau, etc.)
Experience with analytics and statistical tools (such as Excel, Tableau, SPSS Statistics, R)
Experience with relevant libraries in Python (SciKitLearn, Pytorch, Pandas, NumPy, MatPlot, ...)
Proven project and program management skills, including the ability to lead projects or work on several projects simultaneously
Fluent English, verbally and written
Preferred
Second language Spanish a plus
Benefits
Two medical insurance options
Vision and dental coverage
401(k) Investment Plan with company match
Pension plan
Life insurance
Accident insurance
Legal insurance
Pet insurance
Quarterly (hourly) / Annual (salary) bonus potential
Paid time off
Paid holidays
Company
USG
USG is a manufacturing company that produces gypsum wallboard, joint compound and a vast array of related products for the construction.
5001-10000 employees
H1B Sponsorship
USG has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (36)
2023 (72)
2022 (6)
2021 (8)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-11Acquired
1993-05-14IPO
Leadership Team
Srinivas Veeramasuneni
Chief Technology Officer
Recent News
2025-10-31
South Africa Today
2025-06-07
Company data provided by crunchbase