NinjaOne · 8 hours ago
Federal Solutions Engineer
United States
Full-time
Remote
Senior Level
5+ years expNinjaOne is expanding into the Public Sector and is seeking a Federal Solutions Engineer to support their growth. This role involves acting as a technical partner during pre-sales and post-sale processes, ensuring customer success through tailored solutions and effective communication between technical and non-technical teams.
Cyber SecurityDocument ManagementInformation ServicesSoftwareSoftware Engineering
No H1B
U.S. Citizen Only
Responsibilities
Own the technical presales experience for Federal and SLED accounts, guiding customers through evaluation, demo, architecture design, and onboarding phases
Deliver tailored product demos and technical deep dives that align with customer security standards, compliance needs (FedRAMP, DoD IL2/4/5), and procurement requirements
Support and guide the implementation of the NinjaOne platform for new public sector customers—ensuring quick time-to-value and customer success
Act as the technical translator between Sales and Product—surfacing actionable feedback and feature gaps that directly impact deal velocity or retention
Assist with RFPs, RFIs, and security questionnaires, providing accurate, compliance-aligned technical responses that differentiate NinjaOne’s value
Troubleshoot and resolve customer technical issues, including endpoint configuration, agent behavior, networking challenges, and integrations
Collaborate with Engineering and Product Management on solution enhancements that improve the Federal customer experience
Create and maintain reusable content and lab environments to scale future engagements (demos, battlecards, scripts, templates, etc.)
Represent NinjaOne at industry events, partner summits, and key government-facing conferences as a technical ambassador
Qualification
Required
Proficiency with Windows environments (registry, services, performance troubleshooting)
Working knowledge of Linux and macOS systems and basic command-line troubleshooting
Solid foundation in networking and security concepts, including firewalls, VPN, DNS, and common endpoint protections
Familiarity with Active Directory, remote access tools, and endpoint deployment methodologies
Ability to quickly learn and adapt to new technologies and translate their value to customers
Experience using Salesforce, Jira, Highspot, or equivalent systems is required
5+ years in a Sales Engineer, Solutions Architect, or Technical Consultant role—within the Public Sector Enterprise space
Exceptional communicator—capable of clearly articulating complex information to both technical and non-technical audiences, from system administrators to procurement and leadership
A calm and credible presence in high-stakes, high-pressure customer conversations
Customer-first mindset—you genuinely care about their experience and success
Organized, self-directed, and capable of thriving in a remote-first, fast-paced environment
Familiarity with FedRAMP, DoD Impact Levels, and NIST frameworks is required
Ability to obtain a security clearance is required
Preferred
Hands-on experience with RMM tools, ITSM platforms, and endpoint lifecycle management is highly preferred
Bachelor's degree preferred but not required; respected technical certifications (e.g., Security+, MCSE, CISSP) is preferred
Benefits
Medical, dental, and vision insurance
401(k) plan
Unlimited PTO
Company
NinjaOne
NinjaOne serves as an IT platform for endpoint management that enhances productivity, minimizes risks, and lowers overall IT expenses.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$761.5MKey Investors
ICONIQ GrowthSummit Partners
2025-02-24Series C· $500M
2024-02-06Series C· $231.5M
2020-03-12Series Unknown· $30M
Leadership Team
E
Eric Herrera
Co-Founder & VP Sales
Michael Arrowsmith
CTO
Recent News
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2026-01-16
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2026-01-15
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