Hanwha Vision America · 1 day ago
Customer Success Specialist
Chicago, IL
Full-time
Onsite
New Grad, Entry Level
$90K/yr - $110K/yrHanwha Vision America is an affiliate of the Hanwha Group, a Fortune Global 500 company, providing advanced network video surveillance products. The Customer Success Specialist will manage the Hanwha Innovation and Technology Experience Center, support sales teams, and ensure customer satisfaction through technical evaluations and product demonstrations.
Security
Hiring Manager
Elizabeth Naraine
Responsibilities
Responsible for maintaining the HITE for demonstrating operation, updating, and presenting Hanwha’s video product to integrators, consultants, engineers, and end users
Administrate all aspects of the HITE, from keeping the product current to updating and running it well. Programming features to allow customers to see the benefit of the product
Support the regional field for pre-sales tasks as listed in the job description
Being able to provide training and sales presentations to system integrators and customers
Provide a weekly report on sales activity on what transpired within the week and what Hanwha Vision America needs to improve upon at the HITE and our product line
Qualification
Required
Must have Physical Security Experience to be considered
Good understanding of network-based security systems, and industry VMS systems and setup (Hanwha Wave, Milestone, Genetec, and others)
Proven ability to articulate IP, Network, and analog technology, product features, and benefits to both business and technical users
Must be able to identify all of the relevant technical issues to ensure complete customer satisfaction through all stages of the sales and most of the installation process
Proven ability to establish and maintain strong positive relationships throughout the sales cycle internally and externally
Work with the property management to make sure the HITE is temperature controlled, food and coffee are available, and there is access to the HITE
Preferred
BA/BS in Electrical Engineering, Electrical Technology, Physical Sciences, Computer Science, Networking, or other Technology degree is strongly preferred, or work experience
Any design capability is a plus in Vizio/CAD/BIM/REVIT
Company
Hanwha Vision America
Hanwha Vision offers a comprehensive line of security and video surveillance solutions which include IP cameras that support up to 8K resolution, a video management system, video and audio analytics, multi-sensor technologies and device integration with a host of 3rd party application providers.
Founded in 1952
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Cook
Executive Vice President of Sales, Marketing & Operations, North America
Recent News
2025-07-10
Research and Markets
2025-06-23
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