PGTEK · 3 weeks ago
Technical Account Manager - Dell server experience
Berkeley, CA
Full-time
Onsite
Mid, Senior Level
$140K/yr - $150K/yrPGTEK is a consulting organization dedicated to helping clients achieve their business and technology objectives. They are seeking a Technical Account Manager to serve as an on-site technical liaison at Lawrence Berkeley National Laboratory, responsible for managing Dell server infrastructure and ensuring operational excellence and customer satisfaction.
Information Technology & Services
Responsibilities
Serve as the on-site technical owner for Dell infrastructure, supporting warranty service activities and resolving IT incidents on managed assets
Proactively identify and mitigate potential system issues to ensure high availability and performance
Perform diagnostic evaluations and hardware repairs as required
Support the dispatch, delivery, installation, and return of parts
Deliver and assist with software updates (Applications, Firmware, BIOS, Drivers, and Diagnostics)
Maintain and manage incident tickets—open, update, monitor, report, and close as needed
Provide input to the Lead TAM regarding account status, service activities, lifecycle management, and recommendations for risk mitigation
Act as the voice for technical issues to customer leadership and supervisors, ensuring clear communication and timely resolution
Support Dell hardware infrastructure integrated with the VAST storage solution
Qualification
Required
Strong experience with Dell server platforms and enterprise hardware support
Solid Linux administration and troubleshooting background
Proven leadership, communication, and customer-facing skills
Experience in incident ownership, service delivery, or account management roles within an enterprise IT environment
Ability to work effectively in a collaborative, high-availability team supporting 24x7x365 operations
Willingness to occasionally work nights or weekends for planned maintenance or urgent issues
Preferred
Prior experience in a Technical Account Manager (TAM) or similar role supporting enterprise environments
Familiarity with VAST storage solutions (training access will be provided)
Background in data center or research lab environments is a plus
Benefits
Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
Vision plan
Dental insurance with the base dental plan option paid for by PGTEK
Life Insurance
Short and Long-Term disability
Critical Illness insurance have premiums covered
Matching 401(k) plan
Discount on pet insurance through ASPCA Pet Insurance
Employee Assistance Program is available at no cost to all employees
Generous amount of PTO and Holidays
Education Assistance Program is available after 12 months of employment
Company
PGTEK
Our firm provides global IT infrastructure professional services to industry-leading OEM, infrastructure software, and significant private and public sector organizations.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Podmilsak
CEO and Owner
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