Dexian · 4 hours ago
Customer Service Representative
Houston, TX
Contract
Onsite
New Grad, Entry Level
$18/hr - $21/hrDexian is a leading provider of staffing, IT, and workforce solutions. The Customer Service Representative will handle customer inquiries, billing issues, complaints, and account-related requests while ensuring customer satisfaction and compliance with company policies.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Prashant Prajapati
Responsibilities
Handle non-routine customer issues requiring adaptation and research
Provide guidance to junior team members and assist with training
Support fraud investigations and revenue risk management
Assist in agency inquiries and coordination with Area Coordinators
Conduct customer outreach for issue resolution and account updates
Qualification
Required
High School Diploma or GED required
Proven experience as a telemarketer (HVAC industry knowledge) or in a similar sales/customer service role
A track record of successfully meeting sales quotas, over the phone
Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems
Preferred
Associate or bachelor's degree preferred
Bilingual (English & Spanish) is a plus for customer-facing roles
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase