AAA Auto Club Enterprises · 8 hours ago
Customer Service Specialist
Independence, MO
Full-time
Onsite
Entry Level
1+ years expAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, seeking career-minded, service-driven professionals to join their team. The Customer Service Specialist will provide professional customer service and support to members and insureds, assist in the sale of insurance products, and handle routine and advanced duties related to field sales and service goals.
Insurance
Responsibilities
Provide professional customer service to members and insured’s. Provide service and information to members regarding memberships and insurance
Provide service to walk-in and telephone members seeking insurance services. Sell memberships and assist in the sale of insurance to prospective insureds. Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing. Accept payments on membership and insurance. Verify insurance coverage for lien holders and leasing companies. Provide binders as requested. Perform typing and other administrative duties, including, but not limited to; letters, forms, cards, rush escrows and evidence of insurance
Develop insurance leads for office sales agents and life specialists
Communicate positively and effectively with all staff. Maintain and open and positive relationship with management
Provide service support for both management and sales and life agents. Engage in cross selling opportunities
Resolve member and insured related problems using discretion and independent judgment. Refer issues which require more authority to appropriate level
Service work tends to be routine and described within sales and underwriting guidelines
Has skill set necessary to handle most complex transactions and basic complaints
Complex complaints may be referred to higher level Insurance Specialists or Sales Management for handling
Qualification
Required
High School GED Required
Moderate proficiency in data entry required
Property and Casualty/Solicitors License required
Property and Casualty Insurance License, valid in selling state - Issued by State within 1 Year Required
Preferred
1-3 years Customer service Preferred
Moderate Microsoft Word and Excel skills preferred
Advanced customer service skills preferred
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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