SGF Global · 20 hours ago
Technical Support Specialist
Allen, TX
Full-time
Onsite
Entry, Mid Level
2+ years expSGF Global is an integrated talent solutions provider, and they are seeking a dedicated and skilled Technical Support Specialist II to join their team in the public safety solutions sector. In this role, you will provide frontline technical support for innovative technologies, ensuring seamless operations for mission-critical scenarios, and maintaining vital customer relationships.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
Responsibilities
Answer inbound and make outbound technical support calls, handling 30–40 calls per day
Self-assign and take full ownership of support tickets, ensuring timely resolution
Diagnose and resolve hardware, software, and network issues efficiently
Document product issues, workarounds, and fixes for future reference
Qualification
Required
2–3 years of IT helpdesk and/or application support experience
Extensive troubleshooting experience in hardware, software, and networking
Familiarity with RAID technologies, SQL Server, Windows Server, Linux CLI, and Azure Cloud
High school diploma minimum; IT-related degree preferred
Preferred
Linux experience or Windows OS experience certification (CCNA, MCSE, CompTIA, etc.)
Experience with virtualization (Hyper-V, VMware) and PowerShell scripting
Company
SGF Global
SGF Global is a staffing and recruiting company providing payroll, training, managed services, and recruitment solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mauricio Sion
Director
Company data provided by crunchbase