ICONMA · 1 hour ago
Administrative Assistant III – Support
East Moline, IL
Full-time
Onsite
Entry Level
1+ years expICONMA is a company in the Agriculture Products sector, seeking an Administrative Assistant III – Support for their East Moline, IL location. The role involves providing comprehensive administrative support, managing visitor experiences, and ensuring exceptional customer service.
Staffing & Recruiting
Responsibilities
Performs a full range of administrative support duties of a confidential and challenging nature, typically in support of a unit or the head of a major function. Facilitates work flow through a manager's office using organizational knowledge to determine how to handle incoming requests and assignments, including work going to and from other managers
May perform a variety of duties commensurate with this level, e.g., develop and maintain intranet web sites, assist with administration and negotiation of car programs, submit financial reports, assist with system and procedures definition, administer payroll; and may receive project work consistent with the skills and skill level found in the job's other work
Researches, resolves and responds to inquiries/concerns from internal and/or external customers
Escalates complex issues for resolution as appropriate
Gathers, creates, maintains and/or summarizes potentially sensitive or confidential data from various sources in order to complete reports and special projects and/or provide timely information to various customers
Distributes information as appropriate to department members or internal/external customers
May perform analysis of data and resolve discrepancies following prescribed procedures
Updates and maintains databases, systems applications or files to ensure accurate and current information is available for use by others
May develop and maintain more complex web sites with the assistance of basic web-publishing software applications
Receives and refers visitors and telephone callers within the department, which may require referring calls to different divisions, countries, or companies in multiple languages
May organize/maintain records of Supervisor's or others' projects and correspondence, following up on pending items; may facilitate/organize workflow through the supervisor's office, ensuring follow-up items are addressed
May create and maintain sensitive department records; uses data to prepare letters and memoranda at the direction of the supervisor or for supervisor's signature, and prepares documents for distribution
Conveys supervisor's instructions and requirements to others, and exchanges information with senior managers on the supervisor's behalf
Talent will demonstrate a professional etiquette, be a genuine people person, with high energy and excited to perform their job duties on a daily basis
This individual will be organized with attention to detail
This talent will need to be flexible with changes and takes initiative; while demonstrating they can work without supervision in a trustworthy and proactive manner
Responsible for planning and coordinating factory tours and visitor experiences, ensuring exceptional customer service, safety compliance, and smooth logistics. Acts as the primary contact for visitors and oversees tour operations and related administrative tasks
Welcome visitors, provide orientation, and ensure PPE and safety compliance
Deliver high-quality experiences, including special tours and events
Address inquiries and resolve issues promptly
Maintain visitor databases, prepare waivers, and compile reports
Train and support tour guides; implement process improvements
Qualification
Required
Associate degree in Hospitality, Business, or related field
1–3 years in customer service, event planning, or visitor services
Strong organizational, communication, and problem-solving skills
Proficiency in Microsoft Office Suite
Preferred
Power BI
Benefits
Health Benefits
Referral Program
Company
ICONMA
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
1001-5000 employees
H1B Sponsorship
ICONMA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)
Funding
Current Stage
Late StageLeadership Team
Claudine George
Founder and CEO of ICONMA, LLC
Company data provided by crunchbase