Acosta Group · 5 hours ago
Customer Specialist
Keene, NH
Full-time
Onsite
Mid, Senior Level
4+ years expAcosta Group is seeking a Customer Specialist NE to manage vendor replenishment and ensure item data accuracy. The role involves acting as a liaison with retailers to resolve order issues and requires strong problem-solving and collaboration skills.
ConsultingMarketingRetail
Hiring Manager
Amber Newsome
Responsibilities
Own vendor replenishment for your assigned retailer/market, advising teams and ensuring accurate, on time vendor purchase orders from creation through confirmation
Set up and maintain item data (pricing, promotions, pack/size, and dimensions) so product information is clean, current, and consistent across retailer systems
Monitor replenishment systems daily to catch inaccuracies early, prevent stockouts/overstocks, and keep orders flowing smoothly
Serve as the liaison between Acosta and the retailer, troubleshooting order issues and driving quick, professional resolution
Build strong relationships with vendor partners within the retailer’s organization—be their trusted point of contact
Update authorized assortments and store codes weekly so stores reflect the latest item lists and distribution
Validate and correct product data quality (e.g., invalid UPCs, weights, pallet/cube specs) across customer systems to improve accuracy and speed
Support Business Managers with inventory reviews, code-date checks, and warehouse-level product rotation to protect on-shelf availability
Collaborate as a core team player to strengthen Acosta’s customer partnership and deliver flawless retail execution
Jump in on special projects that streamline processes and enhance the customer/vendor experience
Qualification
Required
High School Diploma/GED required
4+ years customer service experience (2+ years senior level)
Advanced proficiency in Word, Excel, presentations, and email
Typing speed: 60+ wpm
Strong interpersonal, organizational, and administrative skills
Effective verbal and written communication
Professional image and ability to represent the company
Valid driver's license and reliable transportation
Comfortable using standard office equipment
Preferred
some college preferred
Food brokerage experience as Sales Support Associate or Lead strongly preferred
Company
Acosta Group
Acosta Group is a collection of the most trusted retail, marketing, and foodservice firms.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Wynne
Chief Executive Officer
J Todd King
Chief Financial Officer
Recent News
Retail Insight Network
2026-01-20
Company data provided by crunchbase