Toast · 1 day ago
Onboarding Consultant II, Retail
United States
Full-time
Remote
Mid Level
$64K/yr - $84K/yr
3+ years expToast is a company focused on building a platform that enhances business operations for restaurants. They are seeking an Onboarding Consultant II to manage customer relationships during the onboarding phase, ensuring a smooth implementation of their POS system and providing ongoing support to clients.
DeliveryPoint of SaleSaaS
Responsibilities
Leverage your Toast product knowledge and project management skills to partner with retail business owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget
Create best practices for managing daily business operations by enabling business owners and staff to utilize Toast - this includes management of labor and inventory and guest relationships
Responsible for conducting remote site assessments to determine the networking needs of our clients prior to installation and communicate those needs to the project resources
Perform onboarding remotely while documenting the installation of the Toast POS system, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project
Create & lead an onboarding training plan to the entire retail staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the customer and staff experience
Manage several onboarding engagements simultaneously, including large books of onboarding business (45+ retail business’) in your region
Ensure the transition goes smoothly and that you are available to assist and guide the customer during their first 30 days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training
Qualification
Required
3 + years of experience in a role responsible for customer satisfaction and business operations, for instance a business GM/retail manager
Success operating independently and navigating competing priorities in a constantly changing environment
Proven track record of success in meeting and exceeding goals
Excellent communication, organizational, and influencing skills
Preferred
1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
Experience with Salesforce CRM
Experience working in the tech industry or for a SAAS company
Training, teaching, or development experience
Benefits
Cash compensation (overtime, bonus/commissions, if eligible)
Benefits
Equity (if eligible)
Company
Toast
Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
1001-5000 employees
H1B Sponsorship
Toast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (32)
2023 (39)
2022 (66)
2021 (29)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$961.95MKey Investors
12 West CapitalT. Rowe PriceBessemer Venture Partners
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M
Leadership Team
Aman Narang
CEO and Co-Founder
Steve Fredette
Co-founder and President
Recent News
Benzinga.com
2026-02-03
Crunchbase News
2026-01-23
2026-01-22
Company data provided by crunchbase