Fox World Travel · 9 hours ago
Systems Administrator
Oshkosh,WI,US
Full-time
Hybrid
Mid Level
3+ years expFox World Travel is one of Wisconsin’s largest travel companies, dedicated to providing a people-first culture and excellent benefits for its associates. They are seeking an experienced Systems Administrator to manage production environments, provide high-quality planning, support, and oversight on computer systems and software applications, and ensure infrastructure performance meets company needs.
Travel
Responsibilities
Performing configuration, monitoring, administration, and support on computer systems, public cloud environment database, and enterprise-level applications, including but not limited to:
Software-as-a-Service Applications
CRMs
Network infrastructure, with a general understanding of LAN and WAN technologies, and how they are monitored
DNS logic
Collaboration Tool Suite
Enterprise Contact Center
System Automation Tools
End-user Computing Environment
Industry-specific Applications
Responding to level 2 and above customer support request tickets, calls and emails as needed, including but not limited to:
Taking ownership and managing support tickets as assigned
Assisting other team members with troubleshooting to identify root cause and provide technical support when needed
Updating help desk service ticket work notes, providing updates, status, and completion information
Collaborating with other departments and external vendors to resolve requests in a timely manner
Performing regular scheduled systems maintenance, patching, and audits, including backups, ensuring system availability and that effective alerts are in place in the case of failure
In collaboration with the Systems Architect, implementing new technology solutions aligned with business initiatives
Participating in team rotation of on-call, after-hours support
Maintaining confidentiality with regards to the information being processed, stored, or accessed as part of daily work assignments/requests
Maintaining a favorable and collaborative working relationship with co-workers across all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement
Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Being innovative and recommending new approaches, policies, and procedures to promote continual improvements in efficiency of operations and services performed
Other duties, projects and alternate assignments as determined by business need
Qualification
Required
3+ years of demonstrated experience in a Systems Administrator role
Experience using scripting languages and best practices, with a preference in experience using Microsoft PowerShell
Strong knowledge of current cyber security practices with a willingness to expand skills as part of systems administration
Knowledge of current database technologies including MSSQL and MySQL
Demonstrates strong communication skills to convey technical concepts to diverse audiences and excels in providing exceptional customer service through effective troubleshooting and support
Maintaining professional and technical knowledge, and have the ability to learn and research new technologies quickly
Ability to make decisions and judgments while analyzing, evaluating, and problem-solving technical matters
Ability to work flexible hours within and outside of scheduled shift
Effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly
Ability to regularly lift up to 50 lbs. in order to meet technological needs
Must possess a valid driver's license and have the ability to drive in order to meet technological needs
Preferred
Bachelor/associate degree or related IT certifications
Intermediate to advanced experience working with Microsoft SharePoint, Office365, Azure, and Intune including experience with development and administration
Experience with administering and supporting cloud-based endpoint security platforms
Familiarity with CrowdStrike (Falcon platform) is a plus
Experience with Linux is a plus
Familiarity with Salesforce or GlobalWare systems helpful
Benefits
Competitive wages
Flexible time off (vacation, sick, personal)
FAM Adventure Bucks to help you explore the world
Remote/hybrid work
A full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability
Tuition reimbursement
401(k) contributions
Company
Fox World Travel
Fox World Travel is a travel & tourism company specializing in travel management programs.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chip Juedes
CEO
H
Harold H. Juedes
Founder
Recent News
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2023-12-23
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