Dobson Fiber · 19 hours ago
Customer Service Supervisor
Oklahoma City, OK
Full-time
Onsite
Mid, Senior Level
2+ years expDobson Fiber is seeking a Customer Service Supervisor to oversee daily customer service operations and lead a team of representatives. This role focuses on ensuring high-quality service, coaching staff, and resolving escalated issues while monitoring performance metrics.
Computer Software
Responsibilities
Supervise and support a team of customer service representatives
Monitor daily operations, call queues, and service levels to ensure performance goals are achieved
Handle escalated customer inquiries and complaints with professionalism and efficiency
Coach, train, and mentor team members to improve performance and customer experience
Conduct performance evaluations and provide regular feedback
Assist with scheduling, attendance tracking, and workforce coverage
Ensure compliance with company policies, procedures, and quality standards
Identify process improvement opportunities and recommend solutions
Prepare reports on team performance, customer trends, and service metrics
Collaborate with management and other departments to resolve issues and improve service delivery
Qualification
Required
High school diploma or equivalent required
2–5 years of customer service experience, including prior leadership or supervisory experience
Strong communication, problem-solving, and interpersonal skills
Ability to handle difficult customer situations calmly and effectively
Proficiency with customer service software, CRM systems, and Microsoft Office
Strong organizational skills and attention to detail
Preferred
associate's or bachelor's degree
Company
Dobson Fiber
Since 1936, Dobson Fiber has been connecting local communities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Francisco Maella
Chief Executive Officer
Brandy Parson, CPA
Chief Financial Officer
Recent News
2025-06-18
2025-05-29
2025-01-06
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