GPM Investments, LLC · 7 hours ago
Customer Service Representative 1
Fredericksburg, VA, US
Full-time
Onsite
Entry Level
$16.50/hr - $16.50/hr
1+ years expGPM Investments, LLC is a company focused on providing quality customer service. They are seeking a Customer Service Representative to assist customers with product and service information primarily through telephone and email, while resolving various issues related to products and services.
AccountingConsumer GoodsFood and BeverageProperty ManagementRetail
Responsibilities
Answers inbound calls, in a courteous and professional manner within the parameters of the guidelines established in order to meet or exceed the overall department goals of service levels
High level of attention to detail needed
Listens to the caller’s needs and respond as needed, using empathy, concern and appreciation for their business
Resolves product or service problems by clarifying the customer's issue/need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Utilizes all available resources to resolve and respond to the customer’s needs, with the objective of minimizing call transfers or callbacks in order to provide a one-call solution
Maintains customer records by updating account information and recording all interactions with the caller, in the appropriate system, in order to document the history of communication with the customer
Communicates account status to the authorized caller if it is impacting the customer’s ability to purchase. Transfer to the Credit/Receivables department based on established guidelines. Obtain and process customer payments as needed
Performs additional duties as needed
Qualification
Required
Serves customers by providing product and service information, primarily via telephone, email; resolving product, billing, transaction and service issues
Answers inbound calls, in a courteous and professional manner within the parameters of the guidelines established in order to meet or exceed the overall department goals of service levels
High level of attention to detail needed
Listens to the caller's needs and respond as needed, using empathy, concern and appreciation for their business
Resolves product or service problems by clarifying the customer's issue/need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Utilizes all available resources to resolve and respond to the customer's needs, with the objective of minimizing call transfers or callbacks in order to provide a one-call solution
Maintains customer records by updating account information and recording all interactions with the caller, in the appropriate system, in order to document the history of communication with the customer
Communicates account status to the authorized caller if it is impacting the customer's ability to purchase. Transfer to the Credit/Receivables department based on established guidelines. Obtain and process customer payments as needed
Performs additional duties as needed
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Systems Knowledge
Basic Office Equipment and Microsoft Office Product Knowledge
Minimum 1-2 years Customer Service Experience, taking inbound calls
High school diploma or equivalent
Preferred
Bi-lingual (Spanish) is a plus
Company
GPM Investments, LLC
ARKO Corp. (Nasdaq: ARKO) owns 100% of GPM Investments, LLC and is one of the largest operators of convenience stores in the United States.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$62.5MKey Investors
Harvest Partners Structured Capital
2017-01-30Private Equity· $62.5M
Leadership Team
Chris Giacobone
Chief Operating Officer
Veronica Donchez
Senior Vice President Human Resources
Recent News
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