Customer Service Representative jobs in United States
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Spee Dee Delivery Service, Inc. · 1 hour ago

Customer Service Representative

positionSaint Cloud, MN
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$18/hr - $20/hr

Spee-Dee Delivery Service is a family-owned company that provides standard, next-day ground delivery services. The Customer Service Representative will handle customer inquiries about shipments and service concerns, ensuring effective communication between customers and delivery personnel.

E-CommerceFood and BeverageLogisticsSupply Chain ManagementTransportation

Responsibilities

Confer with customers via telephone or email in order to trace packages and arrange deliveries
Obtain details of customer complaints or compliments
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Act as a liaison between customers and drivers to resolve delivery issues
Communicate with the claims department and branch managers to resolve discrepancies
Retrieve manifests and other shipper information to aid the process of tracing shipments
Document and record mis-deliveries, follow-ups, and alternate delivery addresses
Perform other related duties as assigned

Qualification

Verbal communicationWritten communicationBasic computer skillsAttention to detailProfessional telephone etiquetteListening skills

Required

At least 18 years of age
Excellent verbal and written communication skills
Attention to detail and accuracy
Knowledge of basic computer skills
Professional telephone etiquette and good listening skills
Prolonged periods sitting at a desk, working on a computer, and answering the phone
Must be able to lift up to 15 pounds at times

Preferred

High school diploma or equivalent preferred
Customer service, administrative, or clerical experience preferred

Benefits

Health Insurance
Dental Insurance
Life Insurance
Paid Time Off (PTO)
Employee Assistance Program
401(k) Plan
Quarterly Bonuses
And more.

Company

Spee Dee Delivery Service, Inc.

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Established in 1978, we've continued to grow with service focusing on the Upper Midwest.
dateFounded in 1978
location
Saint Cloud, Minnesota, USA
people-size2-10 employees
web-link
http://www.speedeedelivery.com/

Funding

Current Stage
Early Stage

Recent News

EIN Presswire
Family Owned, Spee-Dee Delivery Launches New TMS Platform, 'Spee-Dee Delivery, shipit'
2025-08-19
EIN Presswire
Spee-Dee Delivery Launches New TMS Platform, 'Spee-Dee shipit'
2025-08-19
EIN Presswire
Global Courier Services Market To Reach $652.54 Billion By 2029 With A Growth Rate Of 7.7%
2025-06-30
Company data provided by crunchbase