Veterinary Practice Partners · 14 hours ago
Veterinary Practice Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$90K/yr - $100K/yrVeterinary Practice Partners is seeking a full-time Practice Manager at Pure Paws Hell’s Kitchen, a veterinary care facility in Manhattan. The Practice Manager will lead daily operations, support the veterinary team, and enhance client service while ensuring a collaborative and efficient work environment.
Health CarePetVeterinary
Responsibilities
Lead daily operations with confidence and composure, even under pressure
Manage scheduling for veterinarians, technicians, and support staff to maintain optimal coverage and workflow
Collaborate with medical teams to uphold high standards of patient care and clinical efficiency
Monitor patient flow and implement strategies to reduce wait times and elevate the client experience
Balance the needs of the business and staff with thoughtful decision-making
Take initiative in identifying problems, formulating solutions, and driving results independently and collaboratively
Design and execute marketing strategies to attract new clients and promote services
Analyze performance metrics and financial reports to identify growth opportunities and operational improvements
Ensure smooth front desk operations including scheduling, check-in/check-out, and client communications
Address client complaints with empathy and professionalism, turning challenges into opportunities for service recovery
Build strong relationships with clients, ensuring their needs are met with professionalism and empathy
Confidently handle demanding client interactions and resolve concerns with tact and clarity
Develop client retention and outreach initiatives to boost engagement and loyalty
Represent the hospital at community events and foster partnerships with local organizations and referral networks
Oversee hiring, onboarding, training, and performance management of staff
Foster a culture of accountability, continuous improvement, and team collaboration
Maintain a clean, safe, and well-equipped facility that reflects the hospital’s commitment to excellence
Manage inventory, ordering, and stocking of medical supplies and equipment
Oversee billing, insurance claims, and client account management
Develop and manage budgets, ensuring financial health and sustainability
Qualification
Required
Proven ability to balance business needs with team well-being
Strong organizational and prioritization skills
Experience interpreting data and using it to inform decisions
Capable of independently formulating and executing plans, while also collaborating effectively with leadership
Previous management experience in a veterinary setting is required
Composed Leadership – Stays calm and focused under pressure, even in high-stakes or fast-paced situations
Multitasking Mastery – Thrives in dynamic environments, juggling multiple priorities with precision and grace
Confident & Client-Savvy – Comfortable working with clients who demand high standards of service and DVMs who strive for excellence in medical care, while maintaining professionalism and clarity in every interaction
Independent Ownership – A proactive leader who takes initiative, drives decisions, and leads by example with minimal oversight
Growth Mindset – Welcomes feedback, seeks continuous improvement, and embraces challenges as opportunities
Team-First Mentality – Values collaboration and community, fostering a supportive and inclusive workplace
Results-Driven – Identifies areas for improvement, builds actionable plans, and follows through to deliver measurable outcomes
Organized & Detail-Oriented – Excels in time management, prioritization, and maintaining accuracy across tasks
Strong Communicator – Skilled in conflict resolution and clear communication with both staff and clients
Tech-Comfortable – Confident using tools like Microsoft Office, Teams, Slack, and practice management software
Benefits
All the benefits you deserve—medical, dental, vision, and retirement.
Paid time off. Take the time you need to recharge.
Employee pet discount because we know your pets are family, too.
401(k) with a generous company match to help you invest in your future while you care for pets today.
Company
Veterinary Practice Partners
Veterinary Practice Partners partners with veterinarians and their teams to enhance their ability to provide companion animal care.
Founded in 2011
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$10MKey Investors
Audax Private EquityPamlico CapitalDeerfield
2021-12-06Private Equity
2016-08-01Private Equity
2011-01-01Series Unknown· $10M
Leadership Team
John McDonough
Chairman & Chief Executive Officer
Christopher Laws
Chief Financial Officer
Recent News
Southern Veterinary Partners
2025-07-22
Company data provided by crunchbase