Industrial & Shippers Supply, Inc. (ISSI) · 1 day ago
Inside Sales Representative
Houston, TX
Full-time
Onsite
New Grad, Entry Level
$35K/yr - $40K/yrIndustrial & Shippers Supply, Inc. (ISSI) is a small, family-owned company that has been serving the Greater Houston and Gulf Coast region for 70 years. They are seeking an Inside Sales Representative who will provide product and service information, sell new products, and resolve customer issues while assisting with e-commerce management and marketing outreach campaigns.
ChemicalConsumer GoodsFood and BeverageManufacturingOil and GasPackaging Services
Hiring Manager
Mitchell King
Responsibilities
Account Management of company clients, we have over 700 customers, providing red carpet, top-notch customer service. Proactive and friendly with all customers
Taking Phone Call orders and email orders, entering and processing them into company software. Inside sales representative / CSR can expect to receive 10-15 calls per day, another 12-20 emails per day
Updating and managing the products on ISSI’s website through our DDI platform
Posting monthly on LinkedIn for marketing outreach/ Brand Awareness
Active order management, open orders reviewed and followed up to ensure shipment. Communication with client status weekly
Learn company products and how customers use them
Answering customer product questions, sales order questions, following up with vendors to make sure items have shipped
Prepare daily customer invoicing, preparing invoices for mail, email and portal client invoices
Maintain customer contact records in company software, DDI
Resolves product or service problems by clarifying the customers complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Participate in training of products and sales skills, applying what you have learned
Prepares quotes for customers
Collaborate with our outside sales for customer and product needs
Collaborate with service department to coordinate customer repair requests
Contributes to team effort by accomplishing related results as needed
Serve as backup to Sales Manager
Qualification
Required
Good work ethic with lots of initiative
Computer competency: Microsoft Excel, Word, and Data entry/ ERP software
Experience with B2B, B2C, Ecommerce Management, and LinkedIn
Good phone skills, good listener
Self-Motivated
Organized
Good interpersonal communication skills
Gift to gab, enjoys talking with customers, vendors and colleagues
Willingness to learn
Easy to work with
Follow up skills, persistently staying with customer orders to completion
Problem solver
Company
Industrial & Shippers Supply, Inc. (ISSI)
Industrial & Shippers Supply is an Industrial Packaging and Marking company founded in 1954.
Founded in 1954
11-50 employees
Funding
Current Stage
Early StageLeadership Team
David King
President
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