rSTAR Technologies · 15 hours ago
Client Engagement Manager
Westmont, IL
Full-time
Hybrid
Senior Level
6+ years exprSTAR Technologies is seeking a results-driven Client Engagement Manager to oversee client engagement operations, sales execution, and lead management. This role will work closely with Client Partners to track performance, pipeline health, and revenue outcomes while ensuring accountability and discipline across client engagement metrics.
Information TechnologySoftware
Responsibilities
Serve as the central owner of all incoming leads , regardless of source (marketing, partners, referrals, advisors, events, leadership, etc.)
Assign, track, and manage leads through the full lifecycle in Salesforce and Hubspot
Work day-to-day with Client Partners to:
Track lead progression, follow-ups, and conversion
Monitor pipeline movement, aging, and drop-off
Enforce next steps, timelines, and ownership
Actively follow up with Client Partners to ensure updates, notes, and actions are completed and entered into Salesforce. Ensure proper Salesforce hygiene for better analytics, account activity, trends and tracking
Maintain clear visibility into Client Partner performance vs targets , pipeline coverage, and forecast accuracy
Operate as a strong sales operations leader , owning the rhythm of pipeline reviews, dashboards, and reporting
Build and maintain Client Partner scorecards (leads, pipeline, wins, renewals, revenue)
Support leadership with weekly/monthly performance insights and recommendations
Ensure consistent sales process execution across all Client Partners
Own the creation, review, execution, and renewal of Statements of Work (SOWs)
Proactively manage renewal timelines to prevent revenue leakage
Coordinate with Sales, Legal, Finance, and Delivery to ensure timely approvals
Maintain visibility into contract status and renewal pipeline
Lead and support pre-sales activities including proposals, pricing, staffing models, and deal coordination
Ensure seamless alignment between Sales, Technology, Operations, and Delivery
Drive timely, accurate, and well-governed proposal submissions
Own the full RFP/RFI/RFQ lifecycle from intake through submission
Coordinate inputs across internal stakeholders and partners
Ensure compliance, quality, and on-time delivery
Enforce Salesforce discipline and data hygiene across all Client Partners
Ensure:
Leads and opportunities are updated regularly
Activities, meetings, and notes are logged
Forecasts and close dates are realistic
Build and maintain executive dashboards covering:
Lead flow
Pipeline health
Client Partner performance
Revenue and renewal outlook
Drive a structured CSAT cadence across assigned accounts
Analyze trends, risks, and improvement opportunities
Coordinate follow-ups with Delivery and Leadership teams
Coordinate resource locking for active and upcoming deals
Partner with Talent and Delivery to align availability with deal timelines
Support staff augmentation requirements tied to pipeline demand
Identify opportunities to automate and streamline Client Engagement workflows
Implement repeatable, scalable sales and engagement processes
Reduce manual overhead for Client Partners and leadership
Act as a central coordination point across:
Client Partners
Delivery & Practice Leaders
Finance, Legal, Talent, and Operations
Ensure commitments made during sales cycles are executed cleanly
Qualification
Required
6–10+ years in Client Engagement, Sales Operations, Account Management, or Consulting
Proven experience managing leads and pipelines
Proven experience managing Client Partner performance
Proven experience managing SOWs, renewals, proposals, and RFPs
Strong Salesforce CRM expertise (dashboards, reporting, hygiene, process)
Background in IT consulting, systems integration, or B2B technology services
Highly organized, detail-oriented, and comfortable holding senior sellers accountable
Strong follow-up, communication, and execution mindset
Local to Chicago, IL and able to work hybrid from the Westmont office
Company
rSTAR Technologies
Specialized integrator focused on Salesforce, Oracle & Microsoft solutions for Manufacturing, Utilities, Construction & High-tech industries
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Danny Asnani
VP, Client Engagement
Recent News
2025-06-21
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