Abacus Service Corporation · 7 hours ago
Customer Service Rep-Level 2 - Experienced (6 - 10 Years)
Houston, TX
Full-time
Onsite
Mid, Senior Level
6+ years expAbacus Service Corporation is seeking a Customer Service Rep-Level 2 to manage customer inquiries and complaints effectively. The role involves providing information on company policies, assisting with problem resolution, and ensuring customer satisfaction, while also supporting fraud investigations and training junior team members.
Health CareInformation Technology
Responsibilities
Handle non-routine customer issues requiring adaptation and research
Provide guidance to junior team members and assist with training
Support fraud investigations and revenue risk management
Assist in agency inquiries and coordination with Area Coordinators
Conduct customer outreach for issue resolution and account updates
Qualification
Required
High School Diploma or GED required
Experience: 1+ years
Self driven individuals
Excellent communication skills (friendly, courteous, helpful)
Ability to resolve customer issues by using problem solving skills
Reliable/Dependable
High Integrity/positive attitude
Flexible/Adaptable
Strive for excellence
Preferred
Associate's or Bachelor's degree preferred
Bilingual (English & Spanish) is a plus for customer-facing roles
Proven experience as a telemarketer (HVAC industry knowledge) or in a similar sales/customer service role
A track record of successfully meeting sales quotas, over the phone
Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems
Benefits
Company-covered parking; garage assignment provided during training
Comprehensive agent training is paid
Company
Abacus Service Corporation
Abacus Service Corporation is provides IT solutions for global health care businesses.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sam Akunuri
Founder and COO
Company data provided by crunchbase