Instant Teams · 7 hours ago
Billing Support Associate
United States
Full-time
Remote
Entry Level
2+ years expInstant Teams is a customer experience marketplace that partners with top brands to provide remote support solutions. They are seeking a Billing Support Associate to manage customer interactions and resolve billing issues while ensuring a smooth transition to their new payment system.
Human ResourcesMarketplaceSaaSSoftware
Responsibilities
Execute a high volume of empathetic, "human-first" calls to delinquent customers to notify them of system changes and outstanding balances
Act as a "Product Concierge" by walking customers through the VersaPay portal, assisting with password resets, and account registration
Securely process one-time credit card payments over the phone or facilitate the transition to Autopay
Maintain meticulous notes within NetSuite regarding customer interactions, payment promises, or requests for building pick-up
Identify and route complex disputes or "loss of interest" cases to the in-house team for specialized handling
Qualification
Required
2+ years in a high-touch Customer Experience (CX) or Billing Support (accounts receivables, Payment retrieval, credit recovery, delinquent accounts, asset recovery)
Proven experience using CRM or ERP systems; experience with NetSuite or Contivio is a significant plus
Exceptional verbal communication skills, with a focus on 'changing the language' to align with company culture
Company
Instant Teams
Saas Remote Team Marketplace
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$14.94MKey Investors
Tiger Global ManagementSquadra VenturesRight Side Capital Management
2022-03-09Series A· $13M
2020-02-11Seed· $1.5M
2019-09-05Pre Seed
Leadership Team
Liza Rodewald
Chief Executive Officer
Chuck Brousseau
Chief Operating Officer
Recent News
bluestartups.com
2025-08-25
Company data provided by crunchbase