United Community · 20 hours ago
Mortgage Loan Closing Manager
Alpharetta, GA, US
Full-time
Onsite
Mid, Senior Level
3+ years expUnited Community is seeking an experienced Mortgage Loan Closing Manager to lead and oversee the Mortgage Closing function within their Mortgage Team. This role is responsible for ensuring the quality, accuracy, timeliness, and compliance of all mortgage closing activities while delivering an exceptional experience for both internal partners and clients.
Banking
Responsibilities
Provide leadership, direction, and day‑to‑day management for mortgage loan closers and employees supporting the closing function
Ensure loan closing packages are prepared and delivered accurately and on time, in compliance with federal, state, investor, and internal requirements
Oversee team production to ensure loans are closed within expected timelines and regulatory parameters
Resolve daily escalations related to individual loans and ensure timely communication with all internal and external stakeholders
Maintain a strong understanding of mortgage products, policies, and processes including GSE, FHA, VA, USDA, Construction‑to‑Permanent, Down Payment Assistance (DPA), and portfolio products
Build strong partnerships across Sales and Operations to promote a seamless, client‑focused mortgage process
Organize and lead regular team meetings, pipeline reviews, and training sessions
Coach, develop, and provide feedback to closing team members to support performance, engagement, and professional growth
Recruit, develop, and retain high‑performing closing team members and support succession planning efforts
Analyze mortgage loan files to identify missing or discrepant information and collaborate with internal and external partners to ensure accuracy
Personally handle overflow loan closings as needed to support business demands
Ensure all workflow processes are maintained in accordance with United Community Bank policies and procedures
Prepare and respond to audit and quality control reviews, including regulatory audits and CRA requirements
Qualification
Required
Bachelor's degree in business or a related field, or equivalent education and experience, preferred
Minimum of 3 years of recent mortgage closing experience
Minimum of 3+ years of recent mortgage closing management experience
Expert knowledge of mortgage closing operations and procedures
Strong working knowledge of origination, processing, underwriting, and secondary marketing
Advanced knowledge of closing agent and attorney processes, closing document preparation, and e‑closing platforms
Thorough understanding of federal and state mortgage compliance and regulatory requirements
Familiarity with investor guidelines for internal mortgage loan programs and external investors
Proven ability to manage multiple priorities in a fast‑paced, deadline‑driven environment
Demonstrated leadership skills with the ability to motivate, coach, and drive accountability
Excellent organizational, analytical, decision‑making, verbal, and written communication skills
Ability to resolve client service issues professionally and effectively
Strong attention to detail and problem‑solving skills
Must be able to pass a criminal background & credit check
This is a full-time, non-remote position
Preferred
Experience working cross‑functionally to achieve business goals
Company
United Community
Since 1950, United Community has been driven to provide best-in-class service as we work to improve the financial well-being of the people and communities we serve.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
DeVan Ard
CEO
J Scott Preston
Division CEO United Community Bank
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