Horizon Point Marketing · 8 hours ago
Customer Account Representative
Chicago, IL
Full-time
Onsite
New Grad, Entry LevelHorizon Point Marketing is seeking a dedicated and detail-oriented Customer Account Representative to join their dynamic team. In this role, you will serve as the primary point of contact for customers, ensuring they receive the highest level of service and support regarding their accounts.
Marketing & Advertising
Responsibilities
Act as the main point of contact for customer inquiries regarding accounts
Manage and update customer account information and records
Respond to customer emails, phone calls, and other communications in a timely manner
Resolve customer issues and complaints with a solution-oriented approach
Collaborate with internal teams to address customer needs and provide accurate product information
Monitor account activity and follow up on trends or discrepancies
Qualification
Required
High school diploma or equivalent required; Bachelor's degree preferred
Proven experience in a customer service or account management role
Exceptional verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to manage multiple tasks and prioritize effectively
Proficient in using CRM software and Microsoft Office Suite
Preferred
Bachelor's degree preferred
Company
Horizon Point Marketing
At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes an impact.
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase