Tampnet · 1 hour ago
Service Manager
Katy, Texas, United States
Full-time
Onsite
Senior Level
5+ years expTampnet is the world’s leading offshore communications provider, dedicated to fostering innovation and collaboration among its employees. The Service Manager will be responsible for establishing strong relationships with customers, overseeing customer activities, and ensuring service delivery processes meet operational changes and customer needs.
Telecommunications
Responsibilities
Strategic point of contact for customer(s) and establish strong relationships
Oversee and coordinate customer activities for the assigned customer(s)
Ensure correct Tampnet disciplines are involved to address customer needs
Ensure that operational changes like rig moves, spectrum changes, operator change, Third Party changes, backhaul changes are understood and delivered within agreed time frame
Work with Operations team to maintain and improve the service delivery process
Monitor service levels, follow up Operations team to avoid breaches
Analysis of overall service performance, incidents, root cause analysis and possible areas of concern
Presentation of activities and results at agreed intervals
Govern problem management and create service improvement plans
Guide customer in understanding and use Tampnet standard procedures
Monitor client complaints and take required action where necessary
Encourage respective discipline managers to implement creative solutions
Qualification
Required
Bachelor's degree from university required or relevant experience required
Minimum 5 years in Project Management and/or Service Delivery with offshore Oil & Gas or related field
Experience in Telecommunications
Strong analytical skills
Excellent written and verbal communication skills
High level of customer service skills
Preferred
Networking knowledge is a plus
Benefits
Good opportunities to stay up to date on leading technology and working methods
Varied working days with independence and challenging tasks
Great opportunities for professional and personal development in a growing company
International environment
Professional and social work environment
Interact with exciting customers, projects, and new technology
Competitive compensation and comprehensive benefits package
Company
Tampnet
Tampnet has developed a high capacity, resilient and low latency communication network of fibre backbone cables and radio links.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2012-10-09Acquired
Leadership Team
Elie Hanna
Group CEO
Recent News
2025-12-25
2025-12-03
Company data provided by crunchbase