Instant Teams · 14 hours ago
Bilingual(Spanish) Billing Support Associates
United States
Full-time
Remote
Entry, Mid Level
2+ years expInstant Teams is a customer experience marketplace that partners with leading brands to provide remote support solutions. They are seeking Bilingual (Spanish) Billing Support Associates to bridge the gap in customer service during a transition to NetSuite, focusing on empathetic communication and technical support for billing issues.
Human ResourcesMarketplaceSaaSSoftware
Hiring Manager
Peyton Schultz
Responsibilities
Execute a high volume of empathetic, "human-first" calls to delinquent customers to notify them of system changes and outstanding balances
Act as a "Product Concierge" by walking customers through the VersaPay portal, assisting with password resets, and account registration
Securely process one-time credit card payments over the phone or facilitate the transition to Autopay
Maintain meticulous notes within NetSuite regarding customer interactions, payment promises, or requests for building pick-up
Identify and route complex disputes or "loss of interest" cases to the in-house team for specialized handling
Qualification
Required
2+ years in a high-touch Customer Experience (CX) or Billing Support (accounts receivables, payment retrieval, credit recovery, delinquent accounts, asset recovery)
Fluency in both English and Spanish (spoken and written) is required
Proven experience using CRM or ERP systems; experience with NetSuite or Contivio is a significant plus
Exceptional verbal communication skills, with a focus on 'changing the language' to align with company culture
Benefits
BYOD: This position does not provide equipment, employees will need to bring their own devices!
Company
Instant Teams
Saas Remote Team Marketplace
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$14.94MKey Investors
Tiger Global ManagementSquadra VenturesRight Side Capital Management
2022-03-09Series A· $13M
2020-02-11Seed· $1.5M
2019-09-05Pre Seed
Leadership Team
Liza Rodewald
Chief Executive Officer
Chuck Brousseau
Chief Operating Officer
Recent News
bluestartups.com
2025-08-25
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