Isos Technology · 1 day ago
Director of Client Success
United States
Full-time
Remote
Director/Executive
$145K/yr - $165K/yr
10+ years expIsos Technology is a leading Atlassian Platinum Solution Partner focused on streamlining, optimizing, and modernizing organizational workflows. They are seeking a Director of Client Success to lead the Client Success function, focusing on customer retention, expansion, and ensuring high-quality engagement throughout the customer lifecycle.
Information ServicesInformation TechnologySoftware
No H1B
Responsibilities
Lead and develop the Client Success team, setting direction, expectations, and a strong performance culture
Define the overall vision and operating model for Client Success aligned to customer lifecycle goals
Establish success measures and operating rhythms that support customer value and team effectiveness
Partner with Sales leadership to ensure alignment across roles, handoffs, and shared accountability
Own retention outcomes and long-term customer engagement
Align closely with Sales leadership on renewals, expansion opportunities, and account strategy
Enable Client Success Managers to drive adoption, engagement, and outcomes that support growth
Work cross-functionally to align commitments, delivery, and ongoing account strategy
Collaborate with partners and internal teams to support consistent, high-quality client outcomes
Ensure coordination across Sales, Delivery, Licensing, and Finance to support renewals and growth
Lead strategic client engagement programs and executive-level interactions
Build trusted relationships that reinforce Isos Technology’s advisor role
Represent customer perspectives in go-to-market planning and service improvement efforts
Establish scalable processes and tools to support consistent engagement and operational efficiency
Own customer health visibility and proactive risk management
Lead resolution of complex client issues in partnership with internal teams
Use insights and data to continuously improve outcomes and execution
Lead a Client Success organization accountable for growth within a defined customer segment
Define the structure and guardrails for Client Success–led commercial motions
Support Client Success Managers in owning and executing new-to-existing opportunities
Ensure strong pipeline management, forecasting, and alignment with overall Go-To-Market strategy
Provide coaching and enablement to balance revenue responsibility with a client-first approach
Qualification
Required
10+ years of experience leading or scaling a Client Success, Customer Success, or post-sale account management function
Demonstrated success driving customer retention, expansion, and long-term value realization
Experience working with or alongside consulting, professional services, or managed services organizations
Experience managing and developing high-performing client-facing teams, including coaching and performance management
Strong ability to partner cross-functionally with Sales, Delivery, Partners, and Operations to support customer outcomes
Experience in solution selling by way of a consultative sales process
Preferred
Strong ability to partner cross-functionally with Sales, Delivery, Partners, and Operations to support customer outcomes
Familiarity with Atlassian products, ecosystems, or similar collaboration and work management tools
Background working in a partner-enabled delivery model
Comfort operating in ambiguous or evolving environments and building structure as the organization scales
Customer-first mindset balanced with strong business and commercial acumen
Collaborative leader who thrives in a cross-functional, team-oriented culture
Benefits
On-Target Earnings(OTE- which includes base salary, bonus, and other incentives)
Suite of employee benefits
Paid time off
401(k) plan with an employer contribution
Company
Isos Technology
Isos technology helps clients leverage the atlassian product family to fuel business transformation from the inside out.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-12-07Acquired
Leadership Team
Thad West
Chief Executive Officer
Recent News
Company data provided by crunchbase