Wake Forest University · 18 hours ago
Director of Administrative Operations, University Marketing and Communications
Winston-Salem, NC
Full-time
Onsite
Director/Executive
10+ years expWake Forest University is seeking a Director of Administrative Operations for University Marketing and Communications. This role serves as a trusted advisor and operational leader, facilitating daily work, managing processes, and supporting the overall functioning of the office while overseeing day-to-day operations and coordinating with Human Resources.
EducationHigher EducationUniversities
No H1B
Responsibilities
Provides guidance to the VP/CCO and UMC leadership on operations, administrative processes, executive procedures, and University policies
Translates executive priorities to operational plans
Builds strong working relationships with Chiefs of Staff, executive support teams, and operations leaders across the University
Manages and prioritizes the VP/CCO’s calendar to ensure alignment with priorities, adequate preparation, and follow-through on action items
Prepares the VP/CCO for meetings, appointments, and speaking engagements
Coordinates travel and complex logistics for the VP/CCO and other team members
Plans and supports UMC leadership meetings, retreats, workshops, and advisory groups, including the Executive Marketing Council, ensuring smooth execution
Works with UMC leadership to support team-building activities, recognition efforts, and shared practices that strengthen engagement and retention
Supports UMC-wide communications and special initiatives as needed
Serves as UMC’s primary liaison to Wake Forest Human Resources and manages employment actions in Workday, including hiring, changes, and separations for all employee types
Supports recruitment, onboarding, and professional development efforts in partnership with UMC managers and Human Resources
Oversees workflows that support UMC’s staffing and operational needs
Serves as a Workday super-user for recruiting, onboarding, compensation, reporting, and employee exits
Works with University offices responsible for finance and budgeting, facilities and information systems to resolve issues in compliance with University policies
Reconcile Purchase Card transactions in WorkDay
Reviews and improves UMC business processes and helps implement policies and procedures that increase efficiency and consistency
Coordinates scheduling and meetings for the VP/CCO and other senior UMC leaders, including calendar management focused on priorities and follow-up
Provides logistical and planning support for UMC-hosted meetings and events
Qualification
Required
10+ years of progressively responsible experience supporting senior-level executives in complex organizations, with a strong preference for higher education or nonprofit environments
Demonstrated ability to maintain strict confidentiality of university records and perform duties that require tact, sensitivity, independent judgment, diplomacy, organizational skills, flexibility, and discretion. High degree of professionalism, integrity, and dependability
Advance knowledge of Workday HCM (Human Capital Management)
Exceptional organizational skills with the ability to independently and collaboratively drive initiatives forward
Excellent interpersonal and communication skills; must be able to build trust, manage up and across, and engage with a broad range of stakeholders
Ability to manage multiple concurrent priorities, navigate ambiguity, and adapt quickly to shifting circumstances
High degree of proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel), Google Workspace (Docs, Sheets, Slides, Drive), Zoom, and other productivity/collaboration tools
Demonstrated ability to work effectively within cross-functional teams and build strong, collaborative working relationships
Ability to maintain the confidentiality of privileged information and perform a range of duties that require sensitivity, independent judgment, flexibility, and discretion
Preferred
Knowledge of higher education practices and the ability to acquire knowledge in a short period of time
A general understanding of branding, marketing, and communications and how they intersect
Workday experience, specifically human capital management
General knowledge of human resources functions
Company
Wake Forest University
Wake Forest University is a private, independent, nonprofit, non-sectarian, coeducational research university.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$63.9MKey Investors
Lilly EndowmentAmeriCorps Public AlliesNational Institutes of Health
2025-07-10Grant· $30M
2024-10-10Grant· $0.2M
2023-02-23Grant· $3M
Leadership Team
Dedee DeLongpre Johnston
VP, Sustainability (CSO) and Chief of Staff to the Executive Vice President/Chief Financial Officer
Jacqueline Travisano
Executive Vice President and Chief Financial Officer (CFO)
Recent News
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