Strider Technologies · 14 hours ago
Lead Implementation Engineer, Client Integrations & Support
Tysons Corner, VA
Full-time
Hybrid
Senior Level
5+ years expStrider Technologies delivers strategic intelligence that helps organizations make faster, more confident decisions in an increasingly complex global environment. Strider is seeking a Lead Implementation Engineer to own post-sales technical delivery and help scale their global client support function.
Artificial Intelligence (AI)Big DataCyber SecurityProductivity ToolsSoftware
Responsibilities
Lead end-to-end delivery of SSO (SAML/OIDC) and API integrations, from technical discovery through go-live
Conduct technical discovery sessions to understand client environments and translate requirements into configuration plans, milestones, and success criteria
Configure, test, and validate integrations using tools such as Postman, cURL, logs, and structured test plans
Manage technical support operations related to provisioning, access management, ticket queues, SLAs, and escalations
Own complex integration-related support issues from intake through resolution, including root cause analysis
Serve as the escalation point for critical onboarding or production issues, coordinating triage, communication, postmortems, and preventative actions
Design and implement scalable support workflows, tracking and operationalizing metrics such as first-response time and backlog health
Build internal tools, scripts, runbooks, and templates to improve onboarding speed and issue resolution
Partner with Product and Engineering to document integration requirements and improve overall product operability
Collaborate with Product Marketing to create and maintain Help Center articles, troubleshooting guides, FAQs, and other self-service content
Contribute to hiring, onboarding, and mentoring as the implementation and support function grows
Qualification
Required
5+ years of experience in implementation engineering, technical support, solutions engineering, or security engineering
Proven experience delivering SSO (SAML/OIDC) and API integrations in production environments
Hands-on experience with access provisioning, account setup, and identity integrations for SaaS platforms
Familiarity with support operations, including SLAs, ticket triage, escalation paths, and performance reporting
Strong understanding of identity and security technologies (e.g., IAM/SSO, SIEM, DLP, UEBA)
Experience working directly with client IT, security, or engineering teams
Ability to manage multiple client engagements while driving strong technical outcomes
Clear, effective communication skills across technical and non-technical audiences
Preferred
Experience mentoring or guiding junior engineers is a plus
Experience debugging authentication flows, certificate chains, and IdP configurations
Strong understanding of REST APIs, including authentication, payload validation, rate limiting, pagination, and webhooks
Light scripting experience (Python, Bash, or JavaScript) for automation or investigation
Experience producing clear technical documentation and incident communications
Comfort working in ticketing and help center systems such as Zendesk, Jira, or similar tools
Benefits
Competitive Compensation
Company Equity Options
Flexible PTO
Wellness Reimbursement
US Holidays (Office Closed)
Paid Parental Leave
Comprehensive Medical, Dental, and Vision Insurance
401(k) Plan
Company
Strider Technologies
Strider is a strategic intelligence firm that utilizes artificial intelligence to convert publicly available data into actionable insights.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$112MKey Investors
Pelion Venture PartnersValor Equity PartnersKoch Disruptive Technologies
2024-09-12Series C· $55M
2022-04-27Series B· $45M
2020-10-27Series A· $10M
Leadership Team
Greg Levesque
CEO & Co-Founder
Michael Brown
Co-Founder & CDO
Recent News
2025-11-13
PR Newswire
2025-10-13
Company data provided by crunchbase