Milestone Systems · 23 hours ago
Customer Success Specialist
Lake Oswego, OR
Full-time
Hybrid
Entry Level
$90K/yr - $110K/yr
1+ years expMilestone Systems is a global leader in video management software, and they are seeking a Customer Success Specialist to join their Channel Success - CARE team. This role involves managing a pipeline of CARE renewals, providing timely solutions to customers, and supporting sales efforts to maximize revenue.
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Responsibilities
Proactively manage a pipeline of CARE renewals for an assigned territory/account base including, among others, lead generating activities
Providing customers timely and accurate solutions regarding Milestone’s CARE products
Meeting your revenue targets
Provide sales support to our Field Sales and Reseller/Distributor Partners. This includes guidance on Milestone’s products, licensing questions, pricing, and assisting customers on a variety of issues
Ensure a high level of data quality
Track progress and document the results in Salesforce
Contacting resellers & up and cross sell our CARE renewals – via outbound phone calls, email, or virtual meetings. You will not be selling directly to end customers
Working strategically and proactively with field sales teams, resellers and other internal teams to maximize revenue and ensuring the renewal of our CARE accounts
Identify training opportunities and hand off escalations to the appropriate sales team
Ensuring a high level of data quality in our CRM system
Conduct daily phone calls
Qualification
Required
Bachelor's Degree preferred or equivalent work experience
Minimum 1-2 years sales experience, and if you have experience with outbound phone calls it is an additional advantage
Experience with SalesForce is an advantage
Preferred
Previous experience with video analytics and/or VMS, preferred
Benefits
Medical/dental benefits
FSA or HSA
401k with 6% Safe Harbor employer match
Paid paternal leave
Generous PTO (20 days' vacation, 10 days paid sick time, 11 company holidays and 3 floating holidays)
Fully paid Short Term and Long Term disability policies
Life Insurance
Company
Milestone Systems
Milestone Systems develops open platform IP video management software, delivering easy-to-manage surveillance solutions for enterprises.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$27.01MKey Investors
Index Ventures
2014-06-12Acquired
2014-02-01Seed· $0.01M
2008-07-07Series A· $27M
Leadership Team
Henrik Friborg Jacobsen
Co-Founder
John Blem
Co-Founder
Recent News
Company data provided by crunchbase