Recorded Future · 18 hours ago
Technical Support Engineer, Linux
Boston, MA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $97K/yr
2+ years expRecorded Future is the world’s most advanced intelligence company, serving over 1,900 clients globally. The Technical Support Engineer will independently resolve internal support issues and improve tools, processes, and documentation while collaborating with peers and cross-functional partners.
AnalyticsCyber SecurityIntelligent SystemsReal Time
Responsibilities
Resolve escalated support tickets with minimal oversight
Troubleshoot endpoint security tools, VPN configurations, authentication issues, and network connectivity
Support deployment and configuration of corporate laptops, mobile devices, and SaaS environments
Contribute to SOP development and improvements to service delivery workflows
Provide training or mentoring to IC1 team members
Participate in on-call rotations or incident response activities as needed
Qualification
Required
Strong troubleshooting ability
Solid technical understanding of enterprise systems
Consistent collaboration with peers and cross-functional partners
Resolve escalated support tickets with minimal oversight
Troubleshoot endpoint security tools, VPN configurations, authentication issues, and network connectivity
Support deployment and configuration of corporate laptops, mobile devices, and SaaS environments
Contribute to SOP development and improvements to service delivery workflows
Provide training or mentoring to IC1 team members
Participate in on-call rotations or incident response activities as needed
Strong understanding of SaaS administration fundamentals (productivity tools, identity management, support ticketing, physical security systems, etc.)
Strong understanding of corporate networking (hardware installation, Wi-Fi management, VPN-based connectivity, etc.)
Demonstrated ownership of issues through resolution
Effective communication with technical and non-technical stakeholders
Time-management skills for competing priorities
2–4+ years in enterprise IT support or similar
Benefits
Incentive compensation
Equity
Medical
Dental
Vision
Life insurance
401K
Company
Recorded Future
Recorded Future provides threat intelligence for proactive cybersecurity and risk management.
501-1000 employees
H1B Sponsorship
Recorded Future has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (4)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$78.96MKey Investors
Insight PartnersREV
2024-09-12Acquired
2022-03-01Series Unknown· $21.06M
2017-10-31Series E· $25M
Leadership Team
Colin Mahony
Chief Executive Officer
Erik Wistrand
Co-Founder
Recent News
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Company data provided by crunchbase