Astra · 1 day ago
Implementation Manager, API Integrations
United States
Full-time
Remote
Entry, Mid Level
$85K/yr - $115K/yr
2+ years expAstra is building mission-critical infrastructure for moving money at scale. As an Implementation Manager, you will be responsible for overseeing customer implementations from contract signing through launch, ensuring a seamless onboarding experience that aligns with Astra's APIs.
Financial ServicesFinTechPersonal FinanceSoftware
No H1B
Responsibilities
Own multiple customer implementations simultaneously from kickoff through go-live, managing timelines, milestones, and deliverables to ensure on-time, compliant launches
Serve as the primary point of contact for customers during implementation, conducting kickoff calls, weekly status meetings, technical reviews, and go-live readiness assessments
Bridge the gap between Astra's technical capabilities and customer requirements, explaining API concepts, authentication flows, webhook configurations, and integration patterns to both technical and non-technical stakeholders
Coordinate between Sales, Engineering, Product, and Compliance teams to ensure seamless handoffs, clear communication, and aligned expectations throughout the implementation
Build and maintain implementation guides, project templates, technical documentation, and best practice playbooks that enable faster, more consistent customer onboarding
Proactively identify implementation blockers, technical challenges, or scope changes, escalating issues appropriately and developing mitigation plans to keep projects on track
Track implementation metrics (time-to-launch, customer satisfaction, common bottlenecks) and recommend process improvements to accelerate future implementations
Coordinate go-live activities, including final testing, production launch planning, post-launch monitoring and customer success
Qualification
Required
2-5 years of implementation, project management, customer onboarding, or technical customer success experience, ideally at a B2B SaaS, fintech, or payments company
Experience managing multiple concurrent projects with competing priorities and diverse stakeholder groups
Strong understanding of API-based integrations — you should be comfortable discussing REST APIs, webhooks, authentication methods, and data flows with technical teams
Proven ability to communicate complex technical concepts clearly to both technical developers and non-technical business stakeholders
Track record of building structure from ambiguity: creating processes, templates, and documentation where none existed before
Experience working cross-functionally with Sales, Engineering, Product, and Customer Success teams to drive successful outcomes
Bachelor's degree in Business, Technology, or related field (or equivalent practical experience)
Familiarity with payment infrastructure (ACH, card processing, bank transfers), API integration patterns, and how businesses evaluate and implement financial technology
Expertise with project management methodologies and tools (Jira or similar); ability to create project plans, track dependencies, and manage timelines
Ability to read API documentation, understand integration requirements, troubleshoot basic technical issues, and ask the right questions to unblock implementation challenges
Strong written and verbal communication skills; comfortable presenting to executives, training technical teams, and documenting complex processes clearly
Empathetic approach to customer needs with a bias toward problem-solving; you build trust by being responsive, proactive, and solutions-oriented
Ability to define success metrics, track project health, identify trends in implementation challenges, and use data to improve processes
Benefits
Competitive compensation with equity in a growing fintech company.
Remote-first culture with flexible working arrangements
Professional growth opportunities in compliance and risk management
Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards
Company
Astra
Astra is the platform for moving money instantly and securely
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$44.9MKey Investors
Alumni VenturesFPV VenturesSlow Ventures
2024-05-29Series A
2022-10-13Series A· $10M
2022-10-13Debt Financing· $30M
Leadership Team
Gil Akos
Co-Founder, CEO
Sam Morgan
Co-Founder, Chief Operating Officer
Recent News
2025-08-13
2025-08-13
2025-08-03
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