Scottsdale Air Heating & Cooling · 10 hours ago
Customer Service Representative
Phoenix, AZ
Full-time
Onsite
New Grad, Entry Level
$24/hr - $27/hrScottsdale Air Heating & Cooling is a trusted HVAC company providing top-notch heating and AC services since 1947. They are currently seeking a Customer Service Representative/Call Taker to ensure a high level of customer satisfaction during client interactions and manage scheduling effectively.
ConstructionHeating Ventilation and Air Conditioning (HVAC)Home ImprovementProfessional Services
Responsibilities
Answer inbound phone calls for scheduling
Provide 5-star level of service to our customers
Answer inbound calls and schedule appointments for service
Effectively communicate with customers and coordinate solutions with internal and external stakeholders
Respond to email and web portal inquiries for scheduling
Serve as the main point of contact between the customer and the company, ensuring clear, consistent, and positive communication across all departments
Document all customer interactions accurately in the CRM system
Qualification
Required
Experience with Service Titan software is highly preferred
Exceptional customer service skills, with a passion for delivering top-quality service
Ability to manage multiple priorities in a fast-paced environment
Strong judgment and problem-solving skills, with the ability to handle challenging situations calmly and professionally
Proficiency in Microsoft Word and Outlook
Flexible schedule based on business needs
Benefits
Great work environment
401K with partial company match
Medical, Dental, Vision benefits
Life Insurance
Paid Vacation
Paid Holidays
Company
Scottsdale Air Heating & Cooling
Scottsdale Air Heating & Cooling is an air conditioning and heating company.
Founded in 1947
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase