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Virginia Employment Commission · 21 hours ago

VUIS Production Support Supervisor

Full-time

Onsite

Mid, Senior Level

$110K/yr - $130K/yr

Virginia Employment Commission is seeking a VUIS Production Support Supervisor to lead a mission-critical team responsible for maintaining the Virginia Unemployment Insurance System. The role involves ensuring system reliability, security, and compliance while managing incidents and coordinating releases.

Human Resources

No H1B

U.S. Citizen Only

Responsibilities

Lead and inspire a mission-critical team that keeps Virginia’s Unemployment Insurance System (VUIS) running at peak performance

Ensure 24/7 system reliability, security, and compliance for thousands of claimants and employers

Manage high-stakes incidents and coordinate releases to drive proactive monitoring and enforce statewide IT standards

Qualification

Web/cloud architecturesITIL incident managementRelease managementStakeholder communicationCloud compliance requirementsObservability/APM toolingVendor coordinationPrioritization skillsBatch operationsAuthentication/SSOITIL Foundation certificationPMP certificationLeadership skills

Required

Considerable knowledge of web/cloud architectures (e.g., Azure/Java/SQL Server), SDLC, and application ops/tooling for monitoring, logging, alerting, and deployment

Demonstrated expertise in ITIL incident/problem/change management; running major incident bridges; RCA; release and environment management

Strong leadership, stakeholder communication, prioritization, and vendor coordination skills; ability to meet production deadlines and continually improve processes

Working knowledge of VITA PSGs, including SEC525 for hosted environments and cloud compliance requirements for Commonwealth agencies

Hands‑on experience with ITIL practices (incident/problem/change), batch operations, release management, and stakeholder communications; familiarity with authentication/SSO in public‑facing portals

Preferred

Prior leadership of production support for unemployment insurance or similar public‑service systems; experience with observability/APM tooling

Significant experience leading production support teams for mission‑critical applications

ITIL Foundation, PMP (or equivalent), and/or relevant cloud certifications

Company

Virginia Employment Commission

To provide temporary financial support to eligible workers under the law, helping to ensure economic stability for Virginia.

Founded in 1915

Lorton, Virginia, USA

501-1000 employees

http://www.mihtschool.com

Funding

Current Stage

Late Stage

Leadership Team

Dave Portner

Chief Information Officer

George G.

Safety/security/ COOP coordinator

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