MNTN · 17 hours ago
Senior Revenue Operations Manager, Customer Success & Experience
United States
Full-time
Remote
Senior Level
5+ years expMNTN is a company that prioritizes its people and has been recognized for its innovative approach in Connected TV advertising. The Senior Revenue Operations Manager will play a vital role in optimizing Customer Success operations, focusing on driving operational rigor and data integrity to enhance customer outcomes and support long-term customer value.
AdvertisingMarketingReal TimeSoftware
Responsibilities
Lead and improve end-to-end Customer Success & Experience operations, from onboarding through retention and growth
Partner with Customer Success leaders to turn business goals into scalable processes, systems, and workflows
Establish consistent CSX best practices while allowing flexibility for customer-specific needs
Define, standardize, and report on key customer success metrics, providing clear insights for CS, Revenue, and executive leadership
Continuously optimize CSX processes, tools, and systems to improve efficiency, scalability, and real-world usability
Drive automation and system enhancements across CRM and customer success platforms in partnership with Systems and Enablement teams
Ensure strong customer data hygiene, governance, and trust across Salesforce and MNTN’s platform
Collaborate cross-functionally to align post-sales workflows, support change management, and improve the overall customer experience
Qualification
Required
5+ years of experience in Customer Success Operations, Revenue Operations, or a related role, preferably in a technology environment
Strong analytical and problem-solving skills, with experience translating data into operational insights
Hands-on experience with Salesforce and customer success or support platforms (e.g., Gainsight, Intercom)
Proven ability to design, implement, and scale operational processes in a growing organization
Excellent project management, communication, and stakeholder management skills
Detail-oriented and systems-minded, with a strong focus on data accuracy and process discipline
Self-starter with a proactive, outcomes-driven mindset and comfort operating in ambiguity
Benefits
100% remote within the US
Flexible vacation policy
Annual vacation allowance for travel related expenses
Three-day weekend every month of the year
Competitive compensation
100% healthcare coverage
401k plan
Flexible Spending Account (FSA) for dependent, medical, and dental care
Access to coaching, therapy, and professional development
Company
MNTN
MNTN Performance TV is a CTV advertising platform with targeting, measurement, and optimization for amplifying marketers' performance goals.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$185.8MKey Investors
Mercato PartnersQualcomm VenturesBonfire Ventures
2025-05-22IPO
2022-02-01Series D· $119M
2017-05-19Convertible Note
Leadership Team
Mark Douglas
President & CEO
Patrick Pohlen
Chief Financial Officer
Recent News
legacy.thefly.com
2026-01-23
GlobeNewswire
2026-01-22
2026-01-20
Company data provided by crunchbase