Divers Alert Network (DAN) · 12 hours ago
Call Center Medic
Durham, NC
Full-time
Hybrid
Mid Level
$50K/yr - $56K/yr
3+ years expDivers Alert Network (DAN) is a non-profit organization dedicated to the health and safety of scuba divers worldwide. They are seeking a Call Center Medic to provide dive-related health and safety information to clients and medical professionals, ensuring accurate and evidence-based guidance on diving issues.
First AidHealth CareNon ProfitTraining
No H1B
Hiring Manager
Kelley Traver
Responsibilities
Be responsible and on time for all your shifts at the office or from home
Be polite, respectful, knowledgeable, and friendly to everyone, focusing on customer service
Using your EMT experience, always provide clients with the most accurate and evidence-based health information, constantly relying on the interaction and support from your colleagues and supervisors
Thoroughly document all client interactions; all calls are recorded to help you
Constantly seek to update your knowledge and collaborate for the team’s collective knowledge
Help identify opportunities and propose solutions to increase the efficiency of our services
Contribute to collecting, compiling, analyzing, and publishing relevant medical information
Ability to participate in on-site and off-site public speaking at medical and diving events when invited by the company’s leadership
Qualification
Required
Emergency Medical Technician - Advanced (EMT-A) is required
Three years minimum experience is required
Ability to commute/relocate: Durham, NC 27705: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Advanced EMT license (or higher) (Required)
Day Shift (Required)
Preferred
Paramedic level (EMT-P) is preferred
A college education is preferred
Minimum three years of experience as an EMT
Customer service experience
Dive medicine knowledge is preferred but not required
Excellent medical verbal and written communication skills
Intermediate computer skills and a good ability to learn
SCUBA diving certification is desired
Bachelor's (Preferred)
EMT-A (or higher): 3 years (Preferred)
any other languages (Preferred)
SCUBA Diving certification (recreational, commercial) (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)
Benefits
Health insurance, including vision and dental (+optional family coverage)
401K, with company “safe harbor” and matching policies
Life Insurance (+optional supplemental and family coverage)
Home internet reimbursement
Mobile phone device and plan
Two weeks a year of paid vacation time (initial)
One week a year of paid sick leave
Ten paid holidays a year
Relocation assistance offered
Entry-level SCUBA diving training offered
Annual Membership and Dive accident insurance offered
Training agency annual membership dues covered
Professional liability insurance offered
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Relocation assistance
Tuition reimbursement
Vision insurance
Company
Divers Alert Network (DAN)
The world’s most recognized and respected dive safety organization, Divers Alert Network (DAN), has remained committed to the health and well-being of divers for 45 years.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase